13-12-2018 10:34 PM - last edited 14-12-2018 05:10 PM
TV: UE55 NU7500
I'm not sure whether this is a general Samsung issue or just to do with my TV, but the amount of space allocated to the Smart Hub apps seems to be seriously lacking.
As this is a new TV I thought I'd explore some of the available apps, but when I went into the Apps area I got a message saying that there was insufficient space to update apps. This was before I had downloaded anything, so it would purely apply to the pre-installed apps.
I checked settings and the used space was 751MB with 64MB available, i.e. 7%. This seems absurd as these apps can't be deleted and are built into the system. The available space doesn't even allow them to be updated. I then tried resetting Smart Hub. This has helped to an extent as the available space is now 13%. However, it's still far too low and whenever I try and download a new app I get a warning about available space.
I can't believe that the pre-installed apps are taking around 700MB of space, and it seems crazy that Samsung would design the system this way. Presumably I will have to install an SD card to provide more space for the apps?
Any tips welcome as this is my first Samsung TV.
26-03-2019 02:54 PM
26-03-2019 02:58 PM
@Patrick169 wrote:How big is the update? It's 1,2 GB it's not possible to have only 1 GB internal memory...
It's 1.2GB on an external drive - not necessarily indicative of what is actually transferred to the TV itself. I did my update OTA so no idication of size in my case.
26-03-2019 02:58 PM - last edited 26-03-2019 02:59 PM
I think the TV could have 1,5 GB internal memory. But after update built in apps its full. That's why Samsung enywhere don't say how much is it...because it's a same... Why they cripple a good TV like this? 4 more GB for this company could cost 4$...
26-03-2019 03:00 PM
@Patrick169 wrote:I think the TV could have 1,5 GB internal memory. But after update built in apps itsi full. That's why Samsung enywhere don't say how much is it...because it's a same... Why they cripple a good TV like this? 4 more GB for this company could cost 4$...
Whether 1GB or 1.5GB - it's immaterial. The issue remains either way. Replacement is the only 'fix' that's going to give the desired outcome.
26-03-2019 03:02 PM
I can only think it was a massive "male chicken" up in the design process and they hoped no one would care enough.
They have now offered me an engineers visit so he can see exactly what I am sending them as photos.......bit of a waste of time if you ask me. I am not sure if I can claim "lack of earnings" back from them while I have to wait about for the engineer
26-03-2019 03:03 PM
26-03-2019 03:06 PM - last edited 26-03-2019 03:07 PM
The only thing they could do is remove built in apps from firmware and after install new firmware ask for usb stick. But nobody will do it..coz if they do they have to admit issue with this TV and the are incoming money for prebuild apps...
26-03-2019 03:08 PM
@Steve_Roebuck wrote:I can only think it was a massive "male chicken" up in the design process and they hoped no one would care enough.
They have now offered me an engineers visit so he can see exactly what I am sending them as photos.......bit of a waste of time if you ask me. I am not sure if I can claim "lack of earnings" back from them while I have to wait about for the engineer
Definitely a 'male chicken' up - and they've gotten away with it for the most part!
26-03-2019 03:09 PM
Why every instance of this is being treated as isolated I don't understand - even after remote sessions clearly evidence the issue!
26-03-2019 03:13 PM