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Apple TV error code 125059

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Apprentice

I’ve had my QE55Q90R Tv for a week 

apple tv was working but today it’s stopped.

i powered the TV off as that’s what it says to do.

 

now Apple TV is not even installed and every time I try to install it I get an error code 125059

 

42 REPLIES 42
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I greE with you samsumg must respond ASAP

 

 

 

 

 

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The some problem here in Brazil with Crystal série 7000. I very disappointed with it! I buy the new Tv today, but the Apple TV doesn’t work! 

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Moderator
Moderator

Hi all,

 

Cheers for letting us know! We've flagged this one to HQ.

 

For those still affected, then a soft reset of the TV should resolve (as it'll force re-install the apps): 

 

Settings -> General  -> Reset

 

(Smart Hub reset won't work apparently.)


 Say "Hello!" to the Community in The Introduce Yourself Thread.


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Can con confirm reset does the trick - now to get the tv working the way it was originally as it removes all the previous settings you had.

 

 

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just tried soft reset.

It did not initially resolve issue with AppleTV app. 
Although app was shown as installed, I had Reinstall app again.
Before resetting tv this previously caused the code 125059 error.

 

steps to get atv working; q70

 

1: soft reset tv: Settings -> General  -> Reset

2: reinstall atv app: apps->settings->ATV->Reinstall

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it is working now. Thank god for that 

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Hi all,

 

Glad to hear that folks are reporting that it's fixed for them. :smiling-face:

 

And just an update on this one for anyone still affected.  As WoooKay suggested above, this should also now resolve it, and be less of a pain than a reset:

 

Home > Apps > Settings (cog) > choose the affected app > Re-install

 


 Say "Hello!" to the Community in The Introduce Yourself Thread.


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Hi,

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Hi AntS,
I needed to do both Steps 1 & 2 in order to resolve the issue.
Just doing step 1: atv App failed to open
Just doing step 2: returned 125059 Error

Thanks
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