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Apple TV app brightness

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New Member

I've just purchased a UE43TU7000KXXU specifically for the Apple TV app.  I am finding it completely unwatchable due to the image being so dark and no contrast.  Can anyone help?

7 REPLIES 7
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Explorer

I have exactly the same problem, which is even worse in Disney+ for 4K HDR content. My Apple TV purchases in HD are fine but 4K HDR is also dark. For some reason the moderators seem to stay away from discussions about the HDR being dark and I can't seem to get hold of them via the chat feature!

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Explorer

Upgrading the firmware to 1302 made a big improvement for me.

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New Member

I had the exact same issue with the TU7100 I just bought. The only work around I found was to set your AppleTV to SDR output not HDR then the movie is watchable but is still a little on the dark side. Samsung should address this issue with with a firmware fix. I previously had an LG screens that worked perfectly with HDR and was never  too dark.

Very disappointing really as I cannot adjust the brightness up enough to make HDR watchable, so much for Samsung Marketing!

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@Mighty_Morpheus Try the latest firmware update from their support website. Improved it for me.

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When I check for a new firmware version, the TV tells me I have the latest running.

So that's not gonna solve my issue 😞

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I had exactly the same issue. You need to download the firmware from the website and copy it to a USB stick and insert that into your TV. I’m sure there’s details on the support site as to how to do it.

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How do you do that? There's no option here to change from to SDR on the Apple TV app

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