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Anti glare screen problem - ceiling light reflections

(Topic created on: 25-01-2021 01:30 PM)
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Exi
Student
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Got a new QA75Q80RAW TV today. It's great in the daylight but turn on a ceiling light and the anti glare screen shows rainbow reflections that disturb the viewing experience in a very poor way. Am I alone with this problem? 

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25 REPLIES 25
NakatomiTower
First Poster
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Ditto on a recently purchased Q90T-75". Logged a warranty fault with Samsung, 3rd party engineer came and took pics of the issue (he agreed it was a problem) and 2 weeks later Samsung closed the repair stating the issue is expected behavior on the screen.  What smells here is I also bought a Q80T-65" at the same time and this has no rainbow effect at all. Very annoyed and frustrated after spending £4K on Samsung TV's which are supposedly the best, clearly not !!IMG3-Q90T.jpg

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jhuehne
First Poster
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For those with this effect, did you peel off the protective layer on the screen when you unboxed it?

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MikeRavo
Student
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Having the same issue with my Q90T. Went into currys and spoke to the Samsung rep, showed him the pictures of my TV and he was shocked. I've removed ONE protective film and I can't see a second (I know people have mentioned 2 in the past but I don't want to break anything). Waiting to hear back from Samsung support to see what they say. Check out the pics. Thanks.

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MikeRavo
Student
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Update:

Spoken with Samsung support had it escalated to product support specialists who have come back and said it is normal. It is not a valid issue so will not be sending out an engineer. Because it is a glossy screen this is to be expected.. so extremely disappointed in Samsung.
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Capi74
Apprentice
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What tv did you replace it with and do you still have the same issue with the new set.

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Exi46
First Poster
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Replaced it with an LG Nano91 75 inch. Very happy with it.

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GSW510
First Poster
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Same here, loved my first Samsung 65’ purchased after Sony failed on me, so few years after, I have decided to invested $ and go with the Q90 85’.   TV is great in the day time, but at night when turning on lights… will go with LG on my next purchase 

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Maxab1989
First Poster
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Maybe it's time to read about https://tvnotch.com/best-anti-glare-tvs/ which can reduce the glare in this case. 

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Exi46
First Poster
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Max, "maybe," but i can't see any references to LED ceiling light reflections on that page, so i don't think it's relevant. This thread is to alert people about the issue of Samsung glare filters splitting LED ceiling lights into an echo-beam of distracting light, making comfortable viewing impossible. 

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Paradox00
Student
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Brand new QN90A 85" and same, even from a light over 20' feet away, that is not bright. Basically unwatchable....Fine with daylight but even the most dimmed ceiling lights, now pointed away - lets call it mood lighting, this is ridiculous, and other tvs in same location nothing as bad as this. Help! I was loathe to try to clean the screen being hours old, but I was wondering if adhesive from screen protector? Also they are NOT LED bulbs.20220630_200601.jpg

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