Ambient mode has been a fraud from day one. Samsung has been repeatedly told that what its marketing people are claiming Ambient Mode does not match up with what released products can actually (if indeed those advertised capabilities ever got out of the lab). Samsung never addresses these concerns, because it could not care less.
I had similar conversions (online and offline) with Samsung about Ambient Mode a couple of years ago, after I dropped serious coin to get their “latest and greatest.”. Result? Well, not only did I never get a substantive response or explanation, but they then banned me (and apparently other folks who had the temerity to point things like this out) from their US “community” board, and memory-holed the messages pointing out Samsung’s disingenuousness (and that deleting negative messages sure looked like they were trying to get rid of adverse evidence that might be relevant to a class action suit).
Could Samsung’s actions support a class action in the US? In theory, sure. But given the problematic damages model (what’s the economic damage suffered when the TV works fine but this minor feature does not?), good luck finding a class action attorney willing to take it on spec.
The ultimate response is to remember that this is typical of what Samsung has become today, and next time buy LG, Sony, etc.
