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Original topic:

All4 ITV hub apps

(Topic created on: 28-10-2021 06:26 PM)
CVe7
First Poster
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TV

About 2 weeks ago the itv hub and all 4 stopped working in my Samsung TV. I can see the Home Screen but videos won’t play. 
They work fine upstairs with my fire stick. 
All other apps are fine. 
automatic updates is on

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2 REPLIES 2
ChrisM
Moderator
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TV

Hi @CVe7 

We are currently aware of issues with both these apps and are investigating the root cause. Could we take the full model code and software version of your TV please? Go to Home > Settings > Support > About this TV.

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CVe7
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TV

Hi ChrisM

sorry for delay in response

the model code is: UE55TU8507UXXU

software version is:  T-NKLDEUC-2014.1,BT-S

Thanks

clare

@CVE7

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