04-05-2023 06:26 PM - last edited 04-05-2023 06:27 PM
A couple days ago, I turned off my TV and noticed it switched to some of the stock art that comes with the TV. I'm an Art Store subscriber, so I went to reselect something from my favorites album and saw that all my selections were gone. I think the one I had displayed most recently may have actually been removed from the art store, which might've caused the problem. But at least some of the others are still available in the store but no longer appear in my favorites or recents. How do I get them back?
03-07-2023 04:30 AM in
Has there been a response to this issue? I'm having the same problem. Many art pieces are no longer available and I can't find slideshow settings since the change either.
23-08-2023 07:08 PM in
I am also having this problem. I am beyond frustrated.
- My favorites are gone
- The art pieces available have gone from thousands to maybe a few dozen
I do not understand what is happening. I tried calling but they are experiencing high call volumes.
3 weeks ago - last edited 3 weeks ago
I've received no good answers for this. It seems that the art available on the Samsung Frame TV became significantly restricted and subscribers were not given notice
3 weeks ago
Same problem here. Almost all favourites gone and many, but not all, of those missing are no longer to be found in the store. Haven't had any notice or reduction in subscription price!