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Original topic:

All 4 app stopped working on Smart TV

(Topic created on: 22/07/17 00:48)
Fuzzy
Apprentice
Options
TV

Hello,

 

All 4 app has stop working via Smart Hub.

 

The app seems to start but then gets stuck on the loading page

 

Model Number: UE48H6670.

 

Any help would be appreciated.

Fuzzy Wuzzy
2 ACCEPTED SOLUTIONS
Solution
Watsona
First Poster
Options
TV

I've had the same issue, just fixed it.

menu>smarthub >reset smarthub>

then go through the process as described on screen to reset all of your apps.

you'll need your pin, which if you've not changed it since purchase will be 0000.

you'll also need to re-enter any passwords (for Netflix) etc. if you use paid for services.

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Solution
Fuzzy
Apprentice
Options
TV

Thank you to those who replied.

 

The resetting of the SMART Hub solved the problem. ALL 4 and all the other apps are now working. 

 

I can't believe that Samsung could not prompt users to update the SMART Hub. 

 

Please note that resetting the SMART Hub resets most apps to default so LOGIN & PASSWORDS will need to be re-entered. Also some apps may need to be downloaded again.

 

Once again thank you to those who replied. 

Fuzzy Wuzzy

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2 Solutions

105 REPLIES 105
CeciliaW
First Poster
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TV

I have the same problem! it seems to started after All 4 app updated to version 6 last week. sent emails to app developers but haven't got any replies.

 

Help please !

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SWT
First Poster
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TV

I am now on my third UE32M5500 in a month (having returned the first two).  All have the same problem with the All 4 app.  It will start playing a programme, but when the programme is paused, or when I try to play it a second time, it will not resume, and gives the error message All4 - 011. I have tried resetting thesmart hub; Samsung remote assistance have tried; no success.  Other, older, Samsung Smart TVs do not have a problem with this App, so presumably it is inherent in the pre-loaded Samsung software.

 

Any suggestions ?  

Joanne1
Apprentice
Options
TV

Unfortunately I have no suggestions for you.... I will try calling the help line again at the weekend. It definitely is a Samsung thing, I have an old Sony TV upstairs with a humix box and that works fine, but very very annoying g and they really should get it sorted .... 

Nick581
New Member
Options
TV

I also reset smart hub which then updated the apps. SUCCESS 

 

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stephanie92
Apprentice
Options
TV

hello

contact Samsung Support via e-chat, problem solved in a few seconds

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CeciliaW
First Poster
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TV

channel 4 replied email !!

 

they suggested: reset the smart hub after update the app and the firmware of the TV. 

 

and it works!

 

To reset the smart hub, please follow these steps:

1. Navigate to the smart hub home page.
2. Press D (blue) for settings.
3. Scroll to 'Reset' and press.
4. Go to Samsung Apps store.
5. Find 'All 4' and click 'Run now'.

 

Hope it could work on your TV as well.

Juetheblue
New Member
Options
TV

Just tried this but it's not worked for me 😞

Solution
Watsona
First Poster
Options
TV

I've had the same issue, just fixed it.

menu>smarthub >reset smarthub>

then go through the process as described on screen to reset all of your apps.

you'll need your pin, which if you've not changed it since purchase will be 0000.

you'll also need to re-enter any passwords (for Netflix) etc. if you use paid for services.

View solution in context

Riddler51
First Poster
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TV

Suggested solution worked first time and only took a few minutes. All 4 is all good now. Thanks

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Fuzzy
Apprentice
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TV

That's excellent ☺

Fuzzy Wuzzy
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Joanne1
Apprentice
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TV

Excellent? I've given up trying now.... If I want to watch All4 I go upstairs and watch on an old Sony TV on my Humix box........ So much for a 'smart TV' ..........

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Russ5
New Member
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TV
So all round to yours then. Do we bring a bottle?

Absurd, ain't it?
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Daryl05
First Poster
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TV

Hi ,mine stopped working too ,so to fix it i just turned the tv off from the powerpoint for  one minute then turned it back on and presto , all fixed  !

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Judy
First Poster
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TV
Thank you so much. At last I have been able to watch All 4 without any pauses. You even told me what pin to use which I wouldn't have known. I'm very grateful as I thoroughly enjoy watching the Walter Presents series. You have made my day!!

Judy R
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LaeLae
New Member
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TV
This did not work for me. Any other suggestions?
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Toad-Hall
Explorer
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TV

Tried your idea on resetting SmartHub, but unfortunately does not work fo rme.


@Watsona wrote:

I've had the same issue, just fixed it.

menu>smarthub >reset smarthub>

then go through the process as described on screen to reset all of your apps.

you'll need your pin, which if you've not changed it since purchase will be 0000.

you'll also need to re-enter any passwords (for Netflix) etc. if you use paid for services.


 

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Slowploo34
First Poster
Options
TV

Tried 3 times on my TV. The Star apps still not working. Says network failure. This is the only one. Made a ticket with Samsung. Waiting for the reply

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Thebeef
First Poster
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TV

I didn’t have to reset it to fix the issue.  May be helpful for people who don’t want to reinstall all their apps and input all the login info for them.  

I just unplugged the smarthub (the large grey plug) for about 30 seconds then plugged it back in and all is well, for now 

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bsteve
Apprentice
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TV

Where is this grey plug??

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e5115271
Apprentice
Options
TV

I was having issues with All 4 programmes not playing on my 2018 tv - intro ads played fine but got stuck when the actual programme started. I had to update tv firmware via USB stick, as the automatic update shown on the tv was telling me it was already up to date, when in reality it wasn't.

 

So I'd check if the firmware you can download via the Samsung website is different as what your tv is displaying, as you may need to manually update via USB.