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Original topic:

All 4 app crashes after ads

(Topic created on: 28/08/17 22:37)
CoPa
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Hi

 

My TV is LT32E39OS and software version T-HKMFDEUC-1501.3

 

I am having problems with the All 4 app. It crashes after ads, as it skips to the end after the second advert is played every time. I' ve noticed that All 4 app updated on 21/08 which was when the crashes started

 

I tried to update smart hub, reset smart hub and reset tv to factory version but nothing worked. 

 

Please can anyone help? 

 

Many thanks!!

25 REPLIES 25
FedUpWithThis
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I'm also having this issue!!  

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cjnoble
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I am also having this issue.

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Stick2000
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Similar issue on another model but Smart Hub. After Adverts it is not resuming the next part of the program and often jumps to the next episode or back to the start of the existing episode. Very annoying..

ChrisM
Moderator
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Hi @Stick2000@CoPa@cjnoble@FedUpWithThis.

 

Has the issue only been noticeable for you all since the app was updated in August?

 

Could you also try changing your DNS settings to 8.8.8.8.? Go to Menu > Network > Network Status > IP Settings > Change 'DNS setting' from 'Get automatically' to 'Enter manually' and then change 'DNS Server' to 8.8.8.8. Select 'Save'.

 

Does this make any difference?

Stick2000
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Hi,

 

Have not noticed this before. Although don't use the app often.

 

Will give the suggestion around changing the DNS a go later.

 

Thanks

 

...

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RustyShacklefud
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Yes, thank you this worked for me. 

 

In case anyone else is searching for this issue mine was that after an advert break there was audio but effectively jsut a promo pic of the show rather than video playback. Returning to the menu simply restarted the programme on re-entry. Resetting the hub did not work but changing the DNS settings as described above did. 

 

Thank you for this advice. 

cjnoble
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Unfortunately this hasn't made any difference for me. TV was new at the beginning of this month so I don't know if the August app update has made any difference.

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RustyShacklefud
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Actually I spoke too soon.

The next advert break....situation repeated. Although I can fast forward to past the break now and the problem doesn't reoccur.

I also am unsure as to the exact date of when the problem started but it has been a few weeks.
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Skittler
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Followed this suggestion and then pressed resume on the Brazilian Grand Prix , you've guessed it after the next advert break that was before the line up lap the sound lag was back in full force. I can't see that A need to reset dns settings after each advert as being a solution to this problem.

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Skittler
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Irony of all ironies the all4 app plays the adverts without any sound lag issues. I bet the advertisement sponsor are pleased about that but obviously they'll be bitterly disappointed that no one is using the All4 app😡

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M350
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I have exactly the same problem , the only way I’ve managed to continue watching after Ad breaks is  Home button . Back to Live TV , then Home along to All4  then Resume . 

Hassle but works . Update soon PLEASE 

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M350
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The Solution. 

 Use All4 on the Firestick ........Perfect . Samsung. Get your act together.  Fire sticks are £29.95 

 my Samsung £1000+  . A ridiculous flaw which surely between Samsung and All4 app developer can address. 

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benmoleskin
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Amazing. Been looking for a way to sort this for ages and thought I was going mad! Like magic it worked. Not sure why but not complaining.
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HelenT
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Hi, I have been having the same issue. Makes it unusable, I've looked on a few forums and seems to be a common issue but no solutions yet.
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Judy
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I have the same problem.  All4 crashes not just through the ads, which sometimes take about half an hour to stop and start, but also during the films.  What can I do to stop these pauses?

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M350
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Watch All4 on a Firestick. , perfect. But of course Ridiculous situation
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johnlevon
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This is still the case even with a current, updated, QLED 2018 model. Pretty disappointing that neither All 4 nor the Plex app actually work.

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johnlevon
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I contacted Samsung support about this. They asked me to factory reset everything. There was also a newer firmware for my TV that was NOT appearing on the update-over-the-internet option. However, none of it made any difference, and they've stopped emailing me.

 

Looks like these TVs are all just pretty broken (no auto update, no All 4, no Plex, no scheduled recording when TV is off...)

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Shakey1981
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this is the official reply from channel 4 

 3F815817-5B37-4B49-A9AF-12ABBA8AA007.jpeg

 

 

 

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endpoint101
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Channel 4 emailed me today saying;

 

We would advise that we have since released a new All 4 update for Samsung TV that should resolve some of the issues you were experiencing previously. We would recommend you follow the previously advised troubleshooting once again, to ensure All 4 is fully optimised on your Samsung TV.

 

So that's what I'll be trying tonight :smiling-face:

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