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Alexa Incorrectly Describes The Freeview TV Channel / Programme

(Topic created on: 16-02-2024 04:58 PM)
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DrIT
Explorer
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I have a recently purchased 2023 55” Q80C QLED 4K HDR Smart TV.

The TV software is up to date and the Alexa version is 2.2.0.

When I say "go to channel number" Alexa does change the channel correctly however Alexa describes the channel and the programmer incorrectly. 

For example; changing to channel 101 which is BBC 1 HD currently showing Pointless, Alexa confirms the channel change as: HLN now airing Medical Detectives.

Is there a way to fix this ?

Software Developer somewhere in the UK
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2 REPLIES 2
gmurdock
Student
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Also having this issue with my NEO-QLED (QN90C). It's a known issue that seems to be passed between Samsung and Amazon blaming the other. Some feedback that the issue is being looked into would be nice.

I imagine, however, this is likely an issue on Amazon's side. US based services are often poorly implemented outside of US markets. 

Dr Ian
First Poster
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Absolutely. I also have a QN90C and note that Alexa does not work with the Samsung QN90C channel changing, resulting in unpredictable actions and incorrect programme information.

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