23-06-2021 10:33 AM in
I bought a Samsung 65" q95T TV and im trying to set up alexa but it only have bixby it doesn't show neither alexa or google assistant, I already installed the latest software but no luck and i cant connect to smart things too it gives me always the error 04-200 cant connect
if someone could help it would be great
23-06-2021 05:41 PM in
@Nunof12 Alexa is built in to the Q95T. https://www.samsung.com/uk/tvs/qled-tv/q95t-65-inch-qled-4k-smart-tv-qe65q95tatxxu/ You need to sign into Amazon on a connected phone first either QR code or sign in page, on this model you should be able to enable voice wake up. Detailed in the link @xSteveuk posted.
With Smart Things you may need to remove Tv from app if it has been found , restart Devices and try again. Otherwise restart, possibly you may need to reset router if still problems. Some information here https://www.samsung.com//support/troubleshooting/Smart Things
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.1,Android 13 .
04-07-2021 06:21 PM in
Hi sorry for the late reply i was away from home
so i already logged in my Amazon account and registered the device and i still dont have the alexa assistant or google assistant only bixby, i live in portugal i dont know if that matters bu at least google should be working
Thanks for all the help in advanced