This seems to be a regular problem on here, but let's see if anyone can help.
Bought a QE49Q60RAT 2 weeks ago. The first time I connected and went through setup it worked perfectly. Connected to internet and connected to the aerial and detected all the DTT channels.
Turned it on next day, all channels gone, and no Broadcast tab in the settings, but still internet and my Netflix. Tried everything; reconnected aerial, reset TV, added a booster, disconnected all other TV's on that aerial, tried the old Panasonic on that aerial (worked fine), tried the Samsung in different rooms where other TV's are working, all to no avail. My feeling was that the TV tuner had a fault, as the lack of "Broadcast" tab leads me to believe it is not detecting a signal from the aerial which is clearly there. There is a BT Youview box I have under the TV which still works with the aerial, and I could connect and watch terrestial TV with that, but why should I have to put up with a TV that I feel is faulty, and have to use 2 remotes too?
Anyways, went on the Samsung chat assistant, and he suggested Reset TV, which once I'd done and it still didn't work he said that's all he could do (Like I hadn't thought of, and done that myself), but asked if it was a shared aerial. When I said yes he said that was the problem, it needed it's own dedicated aerial! What!?
I argued with him, that in this modern day and age, when families have 3, 4 or maybe more TV's, they each have to have their own aerial? BS! Besides, I disconnected all the other TV's with no effect, and the Panasonics work, and it is not as if it detected channels, but they were breaking up through poor signal strength or quality. BTW checking with my Youview box the signal strength was 60% (don't know what dB that correlates to) and quality 100%, not the most accurate measure I know.
So am I doing something wrong, does this TV need its own aerial or is it faulty? I need to know, because I don't want to return it and order another Samsung if all their TV's need a dedicated aerial. I may have to go Panasonic, Sony or even LG
