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Ads on start bar crashes all apps except Rakuten

(Topic created on: 05-11-2020 07:18 PM)
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Not-techie
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Hi, I have a new TC which has worked fine fir a couple of months. Now I notice that ads have popped up on the start menu and the tv wants to okay only Rakuten tv.

 

The icon/cursor always defaults to these ads, usually Rakuten TV and crashes everything else. I can select a programme in another app, it goes to load, screen goes black, crashes and then starts playing family moves on Rakuten.

 

A how do I remove these ads?

B can I remove Rakuten TV, if not, can U just stop these awful family movies from playing?

 

The software is up to date. Model UE43tu7172uxxh

 

Ive paid for my TV, this isn’t a free service so why the rubbish advertising/hijacking? 

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