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Original topic:

8K Q900R. One connect box swapping HDMI 2.1

(Topic created on: 05/09/19 13:15)
dolly82
First Poster
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Have they started shipping the one connect boxes over yet from 2.0 to HDMI 2.1 ?

Cant get anything from the Indian call centre staff not one of them understands what I am asking them.

Absolutley useless for a new customer asking any questions as they do not know the products.

He kept saying on phone 60 frame per minute, then he said running in 60p -- shows you how ill informed they or on products, rang 5 different times and not one can answer my question.

 

does anyone who owns one of the Q900R 8Ktvs could give me an insight into them, has there been any problems, good and bad points?

be as honest as you can.

Also has anyone had the chance to see a 4k tv and an 8tv side by side and if so is the comparison noticable.?

418 REPLIES 418
tom99
Voyager
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Update:  Just received a new one connect box for my Q900R!  I will connect it soon and will tell about any news, e.g. possible hd+ function. So maybe that’s  the start of a broad rollout 😉

GQ65Q800T
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Dominootje
Apprentice
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Hi, i have the upgraded box several weeks and asked Samsung if there are more upgrade differences made then only the upgrade Hdmi. They said no. Only HDMI changed in upgrade.

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Dominootje
Apprentice
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Yes it was free
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Dominootje
Apprentice
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Sorry. I didnt get a notice that someone responded.
I contacted them in messenger. They asked my naam, adres etc.
After a few weeks it was delivered, for free.
Only Hdmi upgrade. Nothing else, samsung response.
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wray2k
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got the new 2.1 hdmi one box today, still does not play mkv movies with true hd sound, i am using it with plex app
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Tonyst1974
Apprentice
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So Samsung uk called me today and said they will be sending someone out to me on Thursday to swap out my box for the new 2.1 box 

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Sunny69
Explorer
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I too have been in touch with Samsung UK and they are coming on Thursday as well to change my one connect box over, also do some software configuration which is why they are visiting and not just sending the box by post.

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mervinsx
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I contacted Samsung UK customer service yesterday and they said they will get a local company to visit me to swap the box out for free of charge. The local company called me today to say that they haven't received the replacement box yet, but it's on its way! I will confirm once I have it installed.

I also believe some settings needs to be done, to ensure the new One Connect box will work with the screen, as they are not easily swappable (apparently).
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Sunny69
Explorer
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Absolutely right the one connect boxes are not straightforward with respect to swapping then over, some settings and firmware updates need to be installed along with the new 2.1 HDMI box.

A company called Martin Dawes are changing my box over this coming Thursday. 

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Tonyst1974
Apprentice
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Ok so I have just had the new 2.1 box swapped but they didn’t changed the cable is this right? 

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