Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 
Go to solution Solved

Original topic:

8K Q900R. One connect box swapping HDMI 2.1

(Topic created on: 28/08/19 11:39)
dolly82
First Poster
Options
TV

Have they started shipping the one connect boxes over yet from 2.0 to HDMI 2.1 ?

Cant get anything from the Indian call centre staff not one of them understands what I am asking them.

Absolutley useless for a new customer asking any questions as they do not know the products.

He kept saying on phone 60 frame per minute, then he said running in 60p -- shows you how ill informed they or on products, rang 5 different times and not one can answer my question.

 

does anyone who owns one of the Q900R 8Ktvs could give me an insight into them, has there been any problems, good and bad points?

be as honest as you can.

Also has anyone had the chance to see a 4k tv and an 8tv side by side and if so is the comparison noticable.?

1 ACCEPTED SOLUTION
Solution
paul1277
Black Belt 
Options
TV

@dolly82 wrote:

Have they started shipping the one connect boxes over yet from 2.0 to HDMI 2.1 ?

Cant get anything from the Indian call centre staff not one of them understands what I am asking them.

Absolutley useless for a new customer asking any questions as they do not know the products.

He kept saying on phone 60 frame per minute, then he said running in 60p -- shows you how ill informed they or on products, rang 5 different times and not one can answer my question.

 

does anyone who owns one of the Q900R 8Ktvs could give me an insight into them, has there been any problems, good and bad points?

be as honest as you can.

Also has anyone had the chance to see a 4k tv and an 8tv side by side and if so is the comparison noticable.?


I had the q900r when they did the 60 day no quibble return. Not that impressed, as sd material was not good. It was very bright, but my son did not like it and said it was odd. Subtlety very bright. Anywa I had seen the review on YouTube, and the reviewer said he had been informed that Samsung would replace the one connect with a 2.1 version free of charge. When I received the tv I had to contact customer support and I asked them when the updated connect box might be delivered, and double checked to see if it was a free upgrade. I was told no they had no idea when available and no it will not be free. I asked how much will it be and they could not tell me. The tv also failed to record scheduled programs, and then the screen developed lines all across it, as if a brick had been thrown at it. It went back, which was a nightmare because it was collected, but took them over 2 months to issue the refund. 

So unless you have it in writing from your retailers that the guarantee a free 2.1 replacement one connect, do not hold your breath. 

They did the same with the 2016 KS series saying it was fully smart things capable, it just needed a USB dongle which Samsung said they would supply free of charge later in the year. Was never supplied, so misrepresentation, which you can see on the ks owners refund thread. 

The bottom line is it the retailer who is responsible and he they do not advertise a function, even if the manufacturers do, you have no come back. So always make sure you have everything in writing about the functions you want. Don't assume, and never trust them to keep their word, have it in writing. 

Paul

View solution in context

418 REPLIES 418
MietiSam
Apprentice
Options
TV
Contacted the Italian Live Chat, which did tell me that they were not aware of when the upgrade would happen, and advised to check the news on site. When i told them that in other countries they were already sending the upgrades he told me to "not be in a hurry, 8k won't be a thing until 2022". So disappointed, never again a samsung enthusiat product.
0 Likes
Reply
tom99
Voyager
Options
TV

Update:  Just received a new one connect box for my Q900R!  I will connect it soon and will tell about any news, e.g. possible hd+ function. So maybe that’s  the start of a broad rollout 😉

GQ65Q800T
0 Likes
Reply
Dominootje
Apprentice
Options
TV

Hi, i have the upgraded box several weeks and asked Samsung if there are more upgrade differences made then only the upgrade Hdmi. They said no. Only HDMI changed in upgrade.

0 Likes
Reply
Jameswalters
New Member
Options
TV

I have just had my q900r delivered, well, saturday. I can confirm, after a brief phone call, a samsung engineer will be on the way to take away the old box and replace it with a brand new 2.1 box. Got the engineers phone number and job number, and chose my day. Dont usually comment on forums, but think you need the truth. Great service from samsung.

0 Likes
Reply
Sunny69
Explorer
Options
TV

@Jameswalters wrote:

I have just had my q900r delivered, well, saturday. I can confirm, after a brief phone call, a samsung engineer will be on the way to take away the old box and replace it with a brand new 2.1 box. Got the engineers phone number and job number, and chose my day. Dont usually comment on forums, but think you need the truth. Great service from samsung.


Hi James,

I hope all goes well for you with your 900R, on a personal note I had a horrendous experience with the 900R series, mainly to do with Samsung's lies about the upscaling capabilities, secondly screen uniformity issues especially when watching football you can visibly see banding shadows running vertically on the screen. Once your brain knows what to look for its impossible to ignore. 

I have just brought a LG oled65e9 and it's blown me away, ill never go back to a Samsung tv

0 Likes
Reply
F_Board
First Poster
Options
TV

Hi. I was wondering if those of you that have received a new OCB how can I check if mine is the new one? I just bought the Q950R and I contacted Samsung customer service and they told me that the tv support 8K and at 60Hz. They did not answer if my new TV have the new OCB box. 

0 Likes
Reply
Noirdog
Navigator
Options
TV

@F_Board wrote:

Hi. I was wondering if those of you that have received a new OCB how can I check if mine is the new one? I just bought the Q950R and I contacted Samsung customer service and they told me that the tv support 8K and at 60Hz. They did not answer if my new TV have the new OCB box. 


You don't need a new one :winking-face:

MBH1892
New Member
Options
TV

Can anyone who has the new One Connect box confirm the model number?  I've just bought a QE75Q900R and the One Connect model I have is SOC2002R.

 

Thanks in advance!

0 Likes
Reply
Sunny69
Explorer
Options
TV

@MBH1892 wrote:

Can anyone who has the new One Connect box confirm the model number?  I've just bought a QE75Q900R and the One Connect model I have is SOC2002R.

 

Thanks in advance!


I no longer have my QE65Q900R but I know the model number was SOC2001R,  This was the exchanged unit with port 4 had 2.1 HDMI capability. 

0 Likes
Reply
Noirdog
Navigator
Options
TV

@Sunny69 wrote:

@MBH1892 wrote:

Can anyone who has the new One Connect box confirm the model number?  I've just bought a QE75Q900R and the One Connect model I have is SOC2002R.

 

Thanks in advance!


I no longer have my QE65Q900R but I know the model number was SOC2001R,  This was the exchanged unit with port 4 had 2.1 HDMI capability. 


Same here

0 Likes
Reply
Noirdog
Navigator
Options
TV

2001R

0 Likes
Reply
John037
Observer
Options
TV
Hello, Im having trouble with a new game console (xbox one x) there's no sound and I can't get it to display 4k on the Q900R. Could this be because of this connect box with the standard hdmi 2.0 I'm reading issues about? The xbox is 2.1 as standard I believe, I'm interested in this one connect box upgrade in the discussion.

 

Has anyone else experienced issues like this with a console? 

Thanks in advance
0 Likes
Reply
Tonyst1974
Apprentice
Options
TV

No your x box should work on the tv doesn’t matter if you’re had the upgrade or not 

0 Likes
Reply
Tonyst1974
Apprentice
Options
TV

Ok so update. Talking to Samsung today and was put through to a problem resolve team . And when talking to the guy he slipped up straight away saying the tv will not upscale a 4K blue ray coz of how it’s made , I told him that read about the tv on there own website and it says it will upscale anything to 8k even when it’s not filmed in 8k he then didn’t know what to say . I asked for some sort of compensation he said all we can do if pick up the tv and refund me. So I said no but that you for admitting the tv will not upscale . So now I can sue if I want to take it that far 😁

0 Likes
Reply
AntS
Moderator
Moderator
Options
TV

Hi all.

 

To hopefully clear things up regarding 8K upscaling, I've had it confirmed that:

 

All Samsung 8K TV’s (Q900RATXXU & Q950RBTXXU) have a screen with 8K resolution.  The AI upscaling engine will take a resolution input - either SD (720 x 480), HD (1920 x 1080) or UHD (3840 x 2160) - and upscale it to fit the 8K resolution screen (7680 × 4320).

 

YouTube 8K content uses AV1 codec – which is not supported by the YouTube app available on Samsung’s current 8K TV’s.


paul1277
Black Belt 
Options
TV

@AntS wrote:

Hi all.

 

To hopefully clear things up regarding 8K upscaling, I've had it confirmed that:

 

All Samsung 8K TV’s (Q900RATXXU & Q950RBTXXU) have a screen with 8K resolution.  The AI upscaling engine will take a resolution input - either SD (720 x 480), HD (1920 x 1080) or UHD (3840 x 2160) - and upscale it to fit the 8K resolution screen (7680 × 4320).

 

YouTube 8K content uses AV1 codec – which is not supported by the YouTube app available on Samsung’s current 8K TV’s.


Typical you buy a very exspensive 8K TV and guess what I bet you were never told that the onboard youtube app does not support 8K. Crazy.

0 Likes
Reply
JAMES4578
Superuser I
Superuser I
Options
TV

Well it is  somewhat frustrating that the current You Tube app does not support 8k,  however the upscaling on other content seems very impressive (not that I own one but have seen a display).

0 Likes
Reply
Sunny69
Explorer
Options
TV

@AntS wrote:

Hi all.

 

To hopefully clear things up regarding 8K upscaling, I've had it confirmed that:

 

All Samsung 8K TV’s (Q900RATXXU & Q950RBTXXU) have a screen with 8K resolution.  The AI upscaling engine will take a resolution input - either SD (720 x 480), HD (1920 x 1080) or UHD (3840 x 2160) - and upscale it to fit the 8K resolution screen (7680 × 4320).

 

YouTube 8K content uses AV1 codec – which is not supported by the YouTube app available on Samsung’s current 8K TV’s.


 

 

 

Hi AntS

Do you own a QE65Q900R television?

0 Likes
Reply
AntS
Moderator
Moderator
Options
TV

Hi @Sunny69,

 

No, me and the family have got a UE40JU6000... along with a couple of older non-Samsung TVs in the bedrooms.

 


0 Likes
Reply
JAMES4578
Superuser I
Superuser I
Options
TV

@AntS wrote:

Hi @Sunny69,

 

No, me and the family have got a UE40JU6000... along with a couple of older non-Samsung TVs in the bedrooms.

 


Hopefully your 2015 Tv is going well enough for now :smiling-face:

0 Likes
Reply
JAMES4578
Superuser I
Superuser I
Options
TV

I am not disputing that there some customers may have issues but to say there is no upscaling on the 8K Q900  is not correct.

 

This is  a finding from an independent review:

 

"In fact, the all-new 8K AI Upscaler Samsung has created for its new 8K TV generation does an almost miraculously good job of conjuring up the tens of millions of extra pixels needed to turn HD into 8K.

For starters, the upscaling engine does a brilliant job of separating source noise (such as compression artefacts and over-enthusiastic grain) from ‘proper’ picture information. It then calculates the look of the 30 million plus extra pixels required cleverly enough to leave HD images looking sharper, more detailed, more dense and more three dimensional than they ever have before. Even on the best 4K TVs".     

 

It is focusing on the 85 inch model, however Av Forums were impressed with the 65 inch in their tests.

 

https://www.techradar.com/uk/reviews/hands-on-samsung-q900r-8k-qled-tv

 

https://www.avforums.com/review/samsung-q900r-qe65q900r-8k-qled-review.15596

 

 

 

 

 

0 Likes
Reply