28-01-2021 06:23 PM in
We bought a 7100 43inch at Xmas, great telly, but iplayer stops working randomly and the only way to get it to work again is to reset the telly, which is obviously a pain as we have to sign back into everything
Any better solutions?
28-01-2021 08:03 PM - last edited 28-01-2021 08:03 PM
@Aidan71: Can you try heading to Settings > Support > Software Update > Update Now, to check for any available updates that might address this issue? If no updates are available, or if the issue persists, please follow the link below and attempt the steps laid out in the guide. This is applicable to H range TV's, however if your TV is a later model then please have a go at the steps anyway, and let me know how you get on.
28-01-2021 08:14 PM in
I seem to have solved it myself, I turned the power off and left it for a few minutes, I also used Device Care to clear the cache, one of these seems to have done the trick!
29-01-2021 04:59 PM in
@Aidan71 Hopefully iplayer continues to run smoothly, however you have the Troubleshoting advice. Some information also on iplayer site https://www.bbc.co.uk/iplayer/help/questions/smart-tv-and-games-console-issues/troubleshooting-tv-ga...
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.1,Android 13 .