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Original topic:

7100 TV and iplayer

(Topic created on: 28-01-2021 07:23 PM)
Aidan71
First Poster
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TV

We bought a 7100 43inch at Xmas, great telly, but iplayer stops working randomly and the only way to get it to work again is to reset the telly, which is obviously a pain as we have to sign back into everything

 

Any better solutions?

 

 Cheers

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3 REPLIES 3
AndrewL
Moderator
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TV

@Aidan71: Can you try heading to Settings > Support > Software Update > Update Now, to check for any available updates that might address this issue? If no updates are available, or if the issue persists, please follow the link below and attempt the steps laid out in the guide. This is applicable to H range TV's, however if your TV is a later model then please have a go at the steps anyway, and let me know how you get on. 

https://www.samsung.com/uk/support/tv-audio-video/how-to-access-the-bbc-iplayer-on-a-2014-h-range-se...

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Aidan71
First Poster
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TV

Thanks Andrew

 

I seem to have solved it myself, I turned the power off and left it for a few minutes, I also used Device Care to clear the cache, one of these seems to have done the trick!

 

Cheers!

JAMES4578
Superuser I
Superuser I
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TV

@Aidan71  Hopefully iplayer continues to run smoothly,  however you have the Troubleshoting advice.   Some information also on iplayer site https://www.bbc.co.uk/iplayer/help/questions/smart-tv-and-games-console-issues/troubleshooting-tv-ga... 

My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 4.0,Android 12 Beta 2
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