7100 TV and iplayer

[Aidan71]

We bought a 7100 43inch at Xmas, great telly, but iplayer stops working randomly and the only way to get it to work again is to reset the telly, which is obviously a pain as we have to sign back into everything

Any better solutions?

 Cheers

[AndrewL]

@Aidan71: Can you try heading to Settings > Support > Software Update > Update Now, to check for any available updates that might address this issue? If no updates are available, or if the issue persists, please follow the link below and attempt the steps laid out in the guide. This is applicable to H range TV's, however if your TV is a later model then please have a go at the steps anyway, and let me know how you get on. 

https://www.samsung.com/uk/support/tv-audio-video/how-to-access-the-bbc-iplayer-on-a-2014-h-range-se...

[Aidan71]

Thanks Andrew

I seem to have solved it myself, I turned the power off and left it for a few minutes, I also used Device Care to clear the cache, one of these seems to have done the trick!

Cheers!

[JAMES4578]

@Aidan71  Hopefully iplayer continues to run smoothly,  however you have the Troubleshoting advice.   Some information also on iplayer site https://www.bbc.co.uk/iplayer/help/questions/smart-tv-and-games-console-issues/troubleshooting-tv-ga...