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Original topic:

65" Class QN900A Neo QLED 8K UHD Smart Tizen TV

(Topic created on: 19-08-2022 12:42 PM)
Wayne Echols
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TV

I put this TV on my back patio a few weeks ago and I noticed yesterday that there is a crack about 8” long coming from bottom of screen in the center.  Tv will not power up.  Also along the edges it appears to look like shattered.  Is there a heat issue that could cause this?  I live in Texas

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1 REPLY 1
AndrewL
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TV

@Wayne Echols: I'm sorry to hear that you have encountered this issue. I'm not sure if your back patio is open air, but it's possible that fluctuating temperatures throughout the day and night might have been a contributing factor, as this may have caused the materials of the TV to expand and contract. This will need to be investigated further via an engineers inspection therefore, to get the help you need, please reach out to Samsung Support in your region, and an advisor will be able to make the necessary arrangements for you. 

https://www.samsung.com/us/support/contact/

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