Brought a 2019 Frame 65" and although it's awesome (I've had it 4 days so ask me again in one month!) the Art mode auto detector isn't working when it's been switched off during the night. I can see from other forums from last year this is a common occurance and wanted to know if anyone had the same issue and managed to get it resolved?? . It's not something that makes me want to return the product but it's a cool feature that prompted me to buy the Frame over the other QLED Ambient style ranges.
- I'm on the latest firmware 1335
- I've toggled night mode on/off
- Autorun is switched on
- I was on the phone with a Samsung rep who was adament that I should have to turn Ambient mode on - This is actually not a feature on the Samsung Frame but I understand not every helpdesk person will have a full understanding of every product they sell but it was a little worrying he couldn't get this from their own website.
- He did tell me something I've read before on many forums that this is a feature that isn't availble on all models and a SW update would be coming soon - I swiftly told him this sounds like a 'BS' style response you'd give someone where you don't know the answer and want the person off the phone , the analogy I gave was 'if I brought a Tesla that had autopilot avertised and when I recieved the car it did not have that feature it would be misleading advertising'
- I've arranged a remote session next week to see if anyone can actually help, if it's a hardware issue I'm not sure what remote assistance could offer.
