Hi!
I just got my new 55'' The Frame and I can't figure this out: When the TV is in Art mode it is supposed to adapt to the brightness in the room, right? In the evening or when I turn off the lights in the room, there is no change in brightness of the picture in Art mode. So at evening it glows like a flashlight and doesn't look like a true picture at all. I've seen the TV in other homes not behaving like this, so I don't understand what is wrong with mine. Can I do something with the settings to fix this or is the light sensor defect? Has anyone experienced the same? 
Thanks!
Hey there!
I have the 2020 50inch model and I have made a breakthrough discovery!
I was struggling to get the ART mode to get to the correct brightness at night. It would always be too bright if set on the minimum brightness.
Out of desperation I tried to replaced the LED bulb of one or my main table lamps in the living room with a halogen one I had stored.
BINGO! The TV recognizes the brightness Perfectly now and sets itself to the Exact brightness needed !
Clearly there is a problem with detecting LED lighting brightness. I have opened a ticket with Samsung about this. I am not holding my breath though 
So for now the halogen bulb remains.
Hope this helps some!
