01-12-2018 11:46 PM - last edited 03-12-2018 06:06 AM
I have a Samsung UBD-M7500 4K Ultra HD Blu-ray Player and a new Samsung 65”4K tv.. I love it!!!
Only complaint is that when I am watching a 4K movie or Blu-ray movie at least twice during the movie the movie glitches .For a second there’s no sound and the picture in the movie keeps playing . I was concerned it was the TV but when I run my PS4 threw the TV it works without a glitch . I upgraded the 4K HDMI cable just in case that was the issue . But it seems to be still doing it .
Any ideas or Settings I can do to stop this ?
07-12-2018 01:27 PM
07-12-2018 03:04 PM
07-12-2018 05:55 PM
Is this happening with a particular movie or multiple movies?
07-12-2018 06:13 PM
All movies and only from the player. I have watched DVD's Blurays and 4K blurays. I was thinking it could be the optical cable coming from the TV to the soundbar but it is not doing it with the other players.
I have been thinking about going wifi or blutooth to the soundbar to test it out or nock it off the list. Or just running through the TV speekers.
I am wondering if it could be oversensative and the slightest dist is cutting the sound.
Again it is only 2 or three times during a movie.
I also hate to point at the player until I am 100% condident but I cant seem to think of anything else.
07-12-2018 06:22 PM
09-12-2018 03:40 AM
08-03-2019 10:15 PM
Hi
I have a UBD-M7500 as well. Mine has just totally stopped outputting sound, no matter if its playing smart features or disc. I only have it connected to the tv via HDMI cable, tried a different cable and different devices through the cables to the tv so i know the tv and cable are ok, only have the problem with the ubd. Very little troubleshooting info on these though.