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Original topic:

4K Fire tv stick - no signal / black screen

(Topic created on: 04-05-2020 02:26 AM)
Tones8887
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TV

I purchased a UE50TU7000 last week, and I am having a nightmare getting it to work with my fire TV stick and Samsung sound bar. 

TV stick - I plug it in and it recognises it, installs it, then goes to a black screen. I need to fiddle with settings and sometimes I can get to a troubleshoot option which then says there is no problem with the HDMI connection, and it takes me to the FireTV homepage. I have to do this every time I turn on the TV and if it fails, I have to unplug it and try again. Does anyone else have a similar experience? 

Soundbar: The FireTV stick no longer turns on the Samsung sound bar (but it does turn it off) so you have to manually turn it on quick enough while the TV is searching for it, otherwise it's again, a manual process. 

2 REPLIES 2
Ali881
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I have the same problem any idea please?
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Dmdrabble
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TV

I have the same thing on my UE50RU7400. This is the 3rd one from Amazon and the Firestick is fine in my old TV. The menu goes slow when the problem occurs too.

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