03-05-2021 09:39 AM in
Can anyone help?
Suddenly the TV has started to buffer when streaming films or sports.
The wireless signal is strong next to the TV (100mbps)
The TV is connected to 2.4 ghz rather than 5ghz
The firmware is up to date .... the downloadable one on the website is an earlier one than the one on the TV
any suggestions would be great ..... thank you
03-05-2021 02:41 PM in
@RR65 Has your router been disconnected at mains, if rebooted via another method I would try that. When you say Tv has been rebooted have you actually tried a factory reset in addition to switching off at mains. Tv should be unplugged for at least a minute.
Another idea is to change the DNS settings. Go to Network-Network Settings-DNS Settings. Change from Automatic to to 220.127.116.11 or 18.104.22.168. (the Google servers) alternatively Open DNS 22.214.171.124 or 126.96.36.199
See more in this article https://www.increasebroadbandspeed.co.uk/uk-isp-dns-server-settings
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.1,Android 13 .