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40MU6100 TV infrared sensor not working correctly

(Topic created on: 31-10-2019 01:44 PM)
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Kiriakov
First Poster

‎29-10-2019 02:59 PM - last edited ‎29-10-2019 04:21 PM

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Hi. The infrared sensor on my Samsung TV 40MU6100 isn't cooperating just now and I wonder if anyone has a fix for it.

 

I am finding it doesn't want to pick up any of my remote controls like normal, only intermittently working and sometimes not at all until I power cycle my TV (where it fixes itself for a few minutes then repeat). I know it isn't the remote controls as I have 3 different ones and none work as they should, and also the controls on the TV itself always work without fail.

 

What I find, is when I finally manage to switch the TV to standby, the infrared sensor on TV will keep flashing like something is trying to use it.  Hopefully this last part can give someone a clue as to what the problem is.

 

I haven't restored the TV to factory settings yet.

 

Thanks 

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AndrewL
Moderator
Moderator

‎31-10-2019 01:44 PM

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@Kiriakov: Have you tried replacing the batteries in your remote to see if this helps? If you hold the remote a few inches from power light on the TV, are you able to control it successfully?
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