Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

2x thick black lines running vertical on screen of TV

(Topic created on: 26-07-2021 02:47 AM)
KevT
First Poster
Options
TV

image.jpegimage.jpegimage.jpegHi just wondering if anyone can help , purchased a UE49KU6670 tv 8 months ago everything working fine until the other day noticed the thick shadow lines running vertically down the screen

0 Likes
7 REPLIES 7
AntS
Moderator
Moderator
Options
TV

Hi @KevT.

 

If the lines are appearing on all sources and (when all other devices have been disconnected) the picture test, then I'd advise getting in touch with the TV Support team to arrange an engineer visit.

0 Likes
JimboSlice
First Poster
Options
TV

I bought my curved 65"TV a year and three months ago and now have the same exact line in almost the same location. Called Samsung and they gave me the cold shoulder, I cant beleive they would treat their customers like this. #Neversamsung

 

Were you able to find out what the problem was?

 

0 Likes
KevT
First Poster
Options
TV

Hi

i got in touch with Samsung ,sent some photos to them eventually they responded after several phone calls sent an engineer out  who just replaced the screen

KiwiWarrior
First Poster
Options
TV

I just had one thick black line come up yesterday. Just blew dust out of vents at back of tv and black line has vanished for last 10 mins or so now. 

0 Likes
billho
Apprentice
Options
TV

Hi,

Bought 65" cure TV in Dec 2018, spent nearly $1000.

18 months later, it has the same issue.

Sumsung said warrent expired in one year!

I have to call repaire and pay by myself.

Any one has better solution?

0 Likes
KiwiWarrior
First Poster
Options
TV

Hi, mine was still under warranty as had extended one but I was given credit and choose new tv. Service agent said they couldnt get parts for it to repair. Its pixels in the screen from memory

0 Likes
cookryan1980
First Poster
Options
TV

Did that fix the issue?

0 Likes