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2022 The frame 65" automatically turns off in art mode

(Topic created on: 20-05-2022 09:33 AM)
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Vegard1
Apprentice
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Tried to debug everything I could including:

- Turning off every setting that could affect this behaviour (obviously.. like sleep settings etc)
- Using a separate electrical outlet
- Turning it off for 30 seconds
- Using an ethernet internet cable for a stable connection

Any solution to this? Art mode is the main feature for the frame, wouldn't buy it if I knew this was a known issue among the frame models..


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JessicaK
First Poster
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It's in the SmartThings app, not in the remote control function though. Select the tv on the app and from that next screen select the 3 dots and got to Art Mode. There you can adjust several settings that aren't available throught the main tv remote control. This fixed it for me. 

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