01-11-2021 11:27 PM in
QN95A Neo QLED 4K HDR Smart TV (2021) After 2 nerve wracking repairs and long waiting times I decided to post in here. The first repair was due to a yellowish cloudy spot on the screen. After that my TV came back with a new issue: There are around 13 vertical bars and depending on the color settings/conditions they are clearly visible. So I filed another complaint which led to a second replacement of the panel, the vertical bars are still there.
Today I got a call from Samsung and they promised a credit note since the TV was in repair already 2 times. Furthermore the lady explained that a Samsung technician checked my pictures stating it looks "as per specifications".
So speaking for myself as a hardcore Samsung fan, owning nearly everything of their product line for many years (incl. TV's), I never experienced something like this. I also can't accept that this is the "standard" for the 2021 neo qled lineup, especially looking at my pictures attached where you can clearly see a difference. While investigating about this, I came across tons of reviews of many neo qled owners describing exactly this issue, but no statement from Samsung.
Appreciate any comments from the community and/or Samsung to clear this up. I think for a TV in this price range we can expect a perfect quality as advertised.
comparison with plain red ambient mode, same settings, same light conditions, same time
another example of my TV with white ambient mode background
30-04-2022 08:21 PM in
here is the issue
30-04-2022 08:23 PM in
one more picture
30-04-2022 11:35 PM in
01-05-2022 10:00 AM in
I can see only one horizontal white line in the bottom TV display along the entire length (last row of pixels).
30-05-2022 11:47 AM in
30-05-2022 11:52 AM in
06-11-2022 04:29 PM in
I have this problem on my 65” and am a little concerned that Samsung see this as normal! I shall be contacting them to say it is very much NOT normal, nor acceptable.