01-11-2021 11:27 PM in
QN95A Neo QLED 4K HDR Smart TV (2021) After 2 nerve wracking repairs and long waiting times I decided to post in here. The first repair was due to a yellowish cloudy spot on the screen. After that my TV came back with a new issue: There are around 13 vertical bars and depending on the color settings/conditions they are clearly visible. So I filed another complaint which led to a second replacement of the panel, the vertical bars are still there.
Today I got a call from Samsung and they promised a credit note since the TV was in repair already 2 times. Furthermore the lady explained that a Samsung technician checked my pictures stating it looks "as per specifications".
So speaking for myself as a hardcore Samsung fan, owning nearly everything of their product line for many years (incl. TV's), I never experienced something like this. I also can't accept that this is the "standard" for the 2021 neo qled lineup, especially looking at my pictures attached where you can clearly see a difference. While investigating about this, I came across tons of reviews of many neo qled owners describing exactly this issue, but no statement from Samsung.
Appreciate any comments from the community and/or Samsung to clear this up. I think for a TV in this price range we can expect a perfect quality as advertised.