QN95A Neo QLED 4K HDR Smart TV (2021) After 2 nerve wracking repairs and long waiting times I decided to post in here. The first repair was due to a yellowish cloudy spot on the screen. After that my TV came back with a new issue: There are around 13 vertical bars and depending on the color settings/conditions they are clearly visible. So I filed another complaint which led to a second replacement of the panel, the vertical bars are still there.
Today I got a call from Samsung and they promised a credit note since the TV was in repair already 2 times. Furthermore the lady explained that a Samsung technician checked my pictures stating it looks "as per specifications".
So speaking for myself as a hardcore Samsung fan, owning nearly everything of their product line for many years (incl. TV's), I never experienced something like this. I also can't accept that this is the "standard" for the 2021 neo qled lineup, especially looking at my pictures attached where you can clearly see a difference. While investigating about this, I came across tons of reviews of many neo qled owners describing exactly this issue, but no statement from Samsung.
Appreciate any comments from the community and/or Samsung to clear this up. I think for a TV in this price range we can expect a perfect quality as advertised.
You're not alone. My 75" QN93A (=Q95A without One-Connect Box) suffers also from these lines. In the german samsung community is also a 20-page thread about this issue. Unfortunately it doesn't look like that there's an solution available. One user has changed his TV 7 times without success.
Movie-mode and red / green colors will make the issue visible.
Due to the fact that these tvs are sold by the thousands there are two possibilities:
1) We're the only ones without luck at buying a tv
2) Everyone has the problem but not everyone recognises it or maybe we're to picky.
Attached a picture of my tv.
This is my samsung QN800A after 4 months. I am dissatisfied and I am struggling with samsung.
The first 2 photos are of Granturismo in game mode. There it is always visible. 3 is Amazon Video to exclude hdmi or device.
Hi I have a similar problem but Samsung say this is normal operation.
samsung said it's not a fault and won't do anything about it..
neo qled 65 7 months old. What should I do next
I don't know how it will end but I won't let it go. I call them, send them photos, they make me crazy. They could have put it in an advertisement on a website, I wouldn't have bought this TV for sure
Hi Toddy, could you advice me? I bought a QE55QN90A and there is a white horizontal line on the bottom of the TV(last pixels bottom on the TV-long line). I see it only when I lie. When i sit down and my eyes are in the middle of the display, i do not see it. Samsung told me the engineer call me to 3 work days.. Is it possible ro repair it at home? Thank you for you answer.