2020 QLED T models (Q80T, Q90T, Q800T, Q900T) HDR game mode brightness / local dimming bug

[Rauttis]

I bought a Q80T a couple of days ago and have noticed a really annoying issue when using the tv with the combination of HDR and game mode.

I'm fairly certain this is a software bug in the TV since I can reproduce this issue with 100% accuracy, and it happens on the dot at the same moment every time. It's basically on a timer.

Basically when the game is displaying a HDR signal and game mode is enabled, exactly after 6 minutes the brightness of the TV suddenly drops by around 20 (50 -> 30). The value of brightness setting doesn't actually change however. Messing with the brightness setting does not restore the brightness to it's original state, but changing the local dimming setting from standard to low and then back to standard does. Switching game mode off and then back on also fixes the issue, but then it happens again EXACTLY after 6 minutes (I've timed this with a stopwatch).

Has anyone else experienced this issue? Or can someone maybe test this on their TV to see if you can reproduce it?

Exact repro steps on how I can reproduce this 100% of the time on the PS4 Pro:

1. Set brightness to max (50)
2. Set local dimming to standard (bug happens on high as well)
3. Enable game mode
4. Turn off game motion plus
5. Turn off intelligent mode and all the brightness related settings in eco settings, as these can influence the brightness level of the tv.
6. Launch a game that runs in HDR
7. Start your stopwatch
8. Do whatever you want in the game or you can also go back to PS4 menus, find a bright scene where you can notice a brightness drop easily
9. When the stopwatch hits 6 minutes, you should see the TVs brightness suddenly drop by a large amount. By eye the brightness drop seems about equal to dropping the brightness from 50 -> 30 by hand.
10. Go to picture settings and set local dimming to low (brightness does not change)
11. Set local dimming back to standard (brightness suddenly jumps to the original level. Brightness can be restored by switching input away and back as well, or by disabling and re-enabling game mode)
12. And again after EXACTLY 6 minutes the bug again repeats and the brightness drops down again

Some other notes: The PS4 has a screensaver that basically dims the screen if it is idle for a while. This is not the cause of this, this happens even when the console is in active use and the brightness can be restored temporarily by changing the local dimming setting like described above. I have not managed to reproduce this issue with game mode off, so it seems to be related to game mode.

Software version: 1304

[jayh89]

Thanks for your genuine concern and obsession with my mental health and sleeping pattern, but I'm quite fine. I'm not the person with multiple accounts trying to make @Suriya look like an extortionist. We have proof that it is you, you messed up. You sit there and attack other people on this forum for no good reason and you've done this over a period of weeks. Yet I'm the weird one? Now, you hop along and worry about your own life xxx

[CypherXCII]

You're the one who's so weird. What are you so concerned about? mind your own business. We are just waiting for the new update so that we can enjoy our TV even more.

[Chast]

suriya really asked for donations, pretending they were for a samsung technician.

before av2020 created a fake account.

but why you guys keep talking about it? move on

[QuantumP]

I really want the update to come today *Stamps feet*

Do you think the update will come? It is painstakingly long to wait.

[QuantumP]

Suriya is an extortionist. He posted on multiple forums asking for money. Plus he is a fraud saying is an Indian when he is an arab from the United Arab Emirates. And also claims he is a Samsung beta tester for firmware. 

[jayh89]

You’ll excuse me if I want an update to fix my almost £2k TV.

[QuantumP]

No problems in wanting an update to “fix” issues. 

Getting wound up and constantly refreshing the Samsung support page every 5 minutes, is not good.

Plus posting on here that you want the update. If your plan is for someone from Samsung to read on the forums that jayh89 really needs the update now, and hope that suddenly they release the update, then you will be disappointed.

[jayh89]

I’m not engaging in this pointless conversation any more. I’ll do what I want. Cheers  

[QuantumP]

Sometimes the truth hurts...

Hopefully an update will come soon so you can put your mind at rest and get better sleep😀

Just remember with an update, it solves one issue and creates another.

[SidL]

Stop this husband and wife fight. The focus here now is to complain about the local dimming that has sucked since update 1304 in game mode with Game Motion Plus OFF. We need samsung to fix this fast, this is such a simple thing!