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2020 QLED T models (Q80T, Q90T, Q800T, Q900T) HDR game mode brightness / local dimming bug

(Topic created on: 02-10-2020 01:38 PM)
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Rauttis
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I bought a Q80T a couple of days ago and have noticed a really annoying issue when using the tv with the combination of HDR and game mode.

 

I'm fairly certain this is a software bug in the TV since I can reproduce this issue with 100% accuracy, and it happens on the dot at the same moment every time. It's basically on a timer.

 

Basically when the game is displaying a HDR signal and game mode is enabled, exactly after 6 minutes the brightness of the TV suddenly drops by around 20 (50 -> 30). The value of brightness setting doesn't actually change however. Messing with the brightness setting does not restore the brightness to it's original state, but changing the local dimming setting from standard to low and then back to standard does. Switching game mode off and then back on also fixes the issue, but then it happens again EXACTLY after 6 minutes (I've timed this with a stopwatch).

 

Has anyone else experienced this issue? Or can someone maybe test this on their TV to see if you can reproduce it?

 

Exact repro steps on how I can reproduce this 100% of the time on the PS4 Pro:

  1. Set brightness to max (50)
  2. Set local dimming to standard (bug happens on high as well)
  3. Enable game mode
  4. Turn off game motion plus
  5. Turn off intelligent mode and all the brightness related settings in eco settings, as these can influence the brightness level of the tv.
  6. Launch a game that runs in HDR
  7. Start your stopwatch
  8. Do whatever you want in the game or you can also go back to PS4 menus, find a bright scene where you can notice a brightness drop easily
  9. When the stopwatch hits 6 minutes, you should see the TVs brightness suddenly drop by a large amount. By eye the brightness drop seems about equal to dropping the brightness from 50 -> 30 by hand.
  10. Go to picture settings and set local dimming to low (brightness does not change)
  11. Set local dimming back to standard (brightness suddenly jumps to the original level. Brightness can be restored by switching input away and back as well, or by disabling and re-enabling game mode)
  12. And again after EXACTLY 6 minutes the bug again repeats and the brightness drops down again

Some other notes: The PS4 has a screensaver that basically dims the screen if it is idle for a while. This is not the cause of this, this happens even when the console is in active use and the brightness can be restored temporarily by changing the local dimming setting like described above. I have not managed to reproduce this issue with game mode off, so it seems to be related to game mode.

 

Software version: 1304

2,028 REPLIES 2,028
CypherXCII
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I don't know how it works in theory but that guy on youtube managed to get it working with a different HDMI cable...

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daparky
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The next question is, does the PS5 support freesync, if not then it will support HDMI Forum VRR. Now does this TV support HDMI forum VRR?

 

Another question is: Does 4k @ 120hz VRR work with HDR. I've asked on that YouTube channel for confirmation.

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jdk2087
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If you look at his picture he took you can see HDR/UHD under the 4K/120hz/Freesync/VRR. It’s displaying HDR in that picture. 

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daparky
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You're right, thank you for checking. What about the different VRR methods?

I really want this for the PS5 but don't want to make the wrong mistake.

 

I think the PS5 support just HDMI Forum VRR so need to know if this TV does which i assume it does because it's part of the HDMI 2.0/2.1 spec?

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jdk2087
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The PS5 and XBX both have AMD cards and will support Freesync. 

SidL
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Please, if you want to talk about freesync on consoles that haven't even been released yet, create another topic! This one is to talk about the bug of dimming and the local dimming that doesn't work completely if GMP is disabled.

SidL
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I upgraded to version 1402 and the local dimming with Game Motion Plus OFF still doesn't work completely, it still sucks. And that didn't happen before the 1304 firmware. I buy this model precisely because of the Local Dimming!! 😡😤

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CypherXCII
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Huh what? it works the other way around for you? which country are you from?

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SidL
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Brasil

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SidL
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I'm sorry, I meant by the GAME MOTION PLUS mode!

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