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2020 QLED T, audio drop out 1-2 seconds every 10-15 minutes - FIXED

(Topic created on: 02-02-2023 10:40 AM)
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Charltones
Apprentice
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Hi,

I have a 2020 Q90T connected over HDMI to a Yamaha YSP-2700 soundbar. The TV drops audio for 1-2 seconds every 10-15 minutes seemingly at random - it has done this for as long as I can remember. It is very frustrating and we often miss words of dialog at a time. I only use the soundbar so I can't say if it also happens on TV speakers. Searching this forum there seems to be a large number of people experiencing similar audio drop outs though. It only seems to happen with TV apps - prime and netflix. It doesn't seem to happen on PS4 or Switch

I wanted to report that I've fixed it - or at least worked around it. I took a hint from several others reporting problems and connected the TV to the soundbar using optical for audio. I switched TV sound from 'receiver' to 'optical' and disabled Anynet+ (HDMI CEC) in external device settings on the TV. This has completely removed the problem! It is obviously not as convenient because I've lost the CEC features I used, but I'd rather have a TV with working audio than not.

I hope this helps someone else!

2 REPLIES 2
ChrisM
SuperStar
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Thanks for sharing the update on this, @Charltones!

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Colin_C
First Poster
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Yes I had the same problems with my QA55S95CAW extremely annoying during movies.  Have now gone to optical only and have to manually control the surround sound system.  Not great when you spend significant amounts of money to have these bugs.  Surely Samsung could find a solution.

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