Just bought a 2019 Frame TV and I'm after some help - I've uploaded a few photos from my mobile to use in art mode but, except for one, they all have no options for using the Modern mount, only the horrid Shadowbox mount! One of my photos does show this option but the rest don't, despite them all being from the same device. The one that works wasn't resized to 16:9 so squished the image, I resized it and now it doesn't show the option to use the Modern mount which is annoying. I've uploaded other 16:9 images and they don't show the option either. Any ideas?
Thanks in advance
I have a 2020 65" Frame and the suggestions on here have been helpful. After much trial and error, including resizing the image to 3840×2160, and still having the shadowbox matte as the only option, I realized that I was having an issue with how I was getting the picture from my PC to the phone.
I was emailing the photo to myself and using my iPhone's native mail app to download the photo. In doing so, the mail app was downsizing the photo. Once I finally figured this out, I used Gmail and downloaded my photo using my Gmail email address and using the Gmail app --the Gmail app downloaded the photograph at its native resolution.
I then imported that file into the smart things app and all of the mat options were available to me.
After much trial and error, I have figured out what I believe is the ideal method for iPhone and Mac Photos users to load their photos on their Samsung Frame TV. Others have noted that photos on the Frame TV only look good if they are exactly 3840 x 2160 pixels and I can absolutely confirm this. All you have to do is follow this ridiculously complex 22 step process and your photos will look amazing on your Frame TV! Fortunately the process gets easier once you do it a couple of times.
Please note that while some parts of these instructions apply to other photo software, they are specifically for users of iPhone and Mac Photos:
Anyone who likes this, feel free to post anywhere!
They have less bloatware built in apps so can spare th ememory to do what the customer bought the TV for. In the UK you are forced Apple TV, Music, Chanel 4, ITV. only thing you can delete is the offers app and that comes back.
finally i found a solution to my problem! i don't understand why if you use the old app named smart_view available untile 10/5/2020 you can use any kind of image. the important thing is that the resolution is in 4K. but you can easy edit it with your phone. with this new app you must to use 3840 x 2160 300ppi ONLY.
So I tried to minimize the workflow on uploading full size images to the Frame.
I downloaded an iOS App which can resize images to a prefixed pixel size. It does this unfortunately to 72dpi however it still works then to display the uploaded image to full size on the Frame. And resolution of the uploaded image on the TV is fine for me.
Seems that only the pixel sizes have to be exactly the mentioned width and height.
Currently connecting via SmartThings 1.6.527-437 (iOS)
Out of frustration i've created a (free) app to easily resize any image for the Frame. After resizing all matte styles will be availbale. Including "No Matte". (Fullscreen).