25-08-2022 12:45 PM in
Since my QE82Q70RAT received 1401 update a few days ago my Samsung HT-BD 1255 no longer works with the TV, I select receiver in sound settings but it switches back to TV speakers as i come out of the menu. Is this a bug? Has worked fine until this update, very disappointed that firmware gets released without fully testing.
What can i do to resolve this?
18-11-2022 02:06 PM in
Thank you Michael. I will try this as a work around.
My main reason for posting was to get samsung to update my TV. I think it's appalling that they are not adressing this issue. It was an quite expensive model. It really shows that Samsung does not care about their buyers.
25-11-2022 02:35 PM in
Posting a link to my post in another thread about this, in case it helps anyone based in the UK/Europe who are in or come across this thread: https://eu.community.samsung.com/t5/tv/tv-switching-itself-to-tv-speaker-since-25-8-2022/m-p/6378937...
(Downloads for interim T-MSLDEUC_1409.0 and T-MSMDEUC_1409.0 firmware updates, along with guidance, are there.)
13-12-2022 06:35 PM in
Installing 1409 firmware I fixed audio issues with Xbox Series S. After installing firmware 1409 an audio settings reset is needed in the Samsung TV settings. Furthermore unplug all HDMI cables. Turning on my Xbox all works fine now.
AntS, you’re great 👍
01-02-2023 02:30 PM in
Any update on this?
I'm tired of dealing with this issue. It's been 6 months since it was reported and we've got nothing.
Either let us roll back to 1391 or give us some news on when the worldwide update could be available.
03-02-2023 08:48 PM - last edited 03-02-2023 08:57 PM
I installed 1409 on Samsung 55Q85R but the sound problem persists.
This is the 7th month of this problem, please take action and release the new update.
13-02-2023 10:11 PM in
I contacted Samsung Support in the US.
I also emailed the US CEO and got the executive complaint team involved.
They told me that "It's my issue" and I should pay Samsung to fix my TV. I then forwarded my notes to the WSJ and NY Times -- hoping that they pick up on this. What a crock -- they break everybody's TV with an auto update and then won't even bother to put out a fix.