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2018 QLED HDMI issues with AV receiver.

(Topic created on: 05-07-2018 05:51 PM)
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Dandle
Explorer
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Hi, I purchased a new Yamaha AV receiver last week and its been driving me potty trying to get this to work with my 6 week old QE75Q9FNAT tv. The AV receiver plugs in to HDMI 4 on the one connect box with all sources plugging into the Yamaha and that doing all the switching of the picture and sound.

 

The receiver is set to pass through and the HDMI handshakes with the TV and plays the video. The problem is that when you change a source on the receiver and it changes resolution (i.e. 1080p to 4K HDR) it looses the handshake and cant reconnect the HDMI. That is until you power it all down and physically unplug the hdmi lead in the one connect and reconnect it, then when its powered up it will work again until he source resolution is changed.

 

The issue seems to be when the tv tries to detect the new 10bit HDR source a big blue splash screen appears telling me its changing the display and then HDMI then cant handshake again. I've tried loads of things including about 9 different HDMI leads been on the phone to Yamaha tech support who are superb (lesson to be learnt here Samsung).

 

The system is fine switching between 4k HDR from SKY Q and the Nvidia Sheild as the sources are the same and it will even switch to the 1080p Playstation 4 fine. Going back from the PS4 to a 4k HDR (10Bit) source the HDMI hangs after the TV comes up with the detecting source message. The issue seems to be with 10Bit colour signals where the problem is as 8 bit is processed fine and the TV doesnt do anything.

 

I've tried lots of different settings including turning off HDMI auto detect which works, the problem is this doesnt stay in the mode you set it to and when the TV turns off it defaults to back on. This should be an option in the menu and not a trick you have to learn about from the internet. HDMI-CEC has been tried on and off and doesnt make and difference, ive left it off for now.

 

Is there a way to stop the tv trying to detect the source and process it after all its all coming through HDMI port4 (the other ports all act the same). Or to permantly set HDMI auto detect to off. I just want it to act as a display for the signal from the receiver and do nothing else. At the minute im disconnecting and reconnecting the HDMI port about 5 time a day at the moment to get the connection back.

 

Ive spoken to tech support who are abroad somewhere and they really dont understand what I'm saying even telling me at one point the display doesnt support 10 bit colour signals.

36 REPLIES 36
seanhawes5
First Poster
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So to get video and sound to pass through a receiver you must use either a $200 one connect box or a HD Fury Integral 2 video processor for $250.   I can't believe that Samsung would require such expensive solutions for something that should work without added hardware. 

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PetrosFou
First Poster
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Hello

I have qe55q8fn (europe model with onebox) tv and home theater HT-BD2. I tried to connect both for extract sound of TV to HT. I enable anynet+/CEC from my TV and the HT turn on in D.IN with TV but with out sound. I have connect HDMI 4/arc to HT and optical cable. The only sound out put from TV are by HDMI4 and optical cable (for surround as i read). The only sound input to HT are by optical cable 1 (for anynet+), optical cable 2 and RCA. The RCA i cant use it.

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Baron210
First Poster
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I found the cause and fix on my HDMI one connect box to my TV, sound was dropping out about once or twice a month,and I had to reset my AV ( first unplugging all HDMI connectors) then unplug my HDMI 4 connector, replaced and the Samsung TV would find my AV Denon reciever. I found that switching on / rebooting my android streaming iptv box fixed the sound. So I moved the streaming box from the input on the Oneconnect and plugged into a spare HDMI on the Denon, now this seems to be working fine, previously, having the IPTV box plugged was breaking any auto wake up / power up of the Denon AV and the Samsung TV wouldn't output a HDMI / receiver output, despite being set to that output. Hope this all makes sense. Lookout for any non compliant or flakey HDMI devices would be my take on this.
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The_Chemist
Voyager
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It would really be nice of Samsung sent out updates to my $6,000 QLED tv every once in a while. I haven't gotten any for years, even when I manually look!.. 

Denon, no the other hand is still sending out updates to my AVR-X4400H. 

Samsung takes the money and runs!  

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MCEZAR
First Poster
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I have a QLED QN85BA 55" TV that has a DENON AVR-S720W receiver connected via HDMI-3. When I turn off the TV, the AVR also turns off, but when I turn the TV on, the AVR does not turn on. I've tried several changes in the TV settings and it doesn't I can get the AVR to turn on. I have to use the AVR's remote control to turn it on and switch to cable-tv. The previous TV I had was from SONY and it did this function well. Will SAMSUNG leave this problem unsolved?

 

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Dandle
Explorer
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Yeah Samsung do t follow up with anything once the TV has been replaced. It's a problem with that years one connect boxes. I have a later Q950 and the one connect with that box works fine with my amplifier. 

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The_Chemist
Voyager
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True. The One Connect boxes are faulty. I purchased one out of my own pocket and all the interface problems were gone. 

 

Samsung is a company that once you buy their products, you're on your own. They rarely send out updates for the TV. It's a shame I paid $6,000 for my 75" QLED. 

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