19-01-2017 12:05 PM
Lastnight my KS9000 tv updated itself automaticly to the laster firmware 1160.6
Since then I'm not getting any sound from ARC.
My receiver is Pioneer XSV-831.
Called their customer service, they are clueless and they can't downgrade my firmware.
Anybody knows how to solve this problem?
Thanks.
19-01-2017 02:38 PM - last edited 19-01-2017 02:39 PM
Hello Serhan. :smileyhappy:
Can you clarify if it was Samsung's customer service you called? If so, what troubleshooting did they suggest?
20-01-2017 08:29 AM
Hi
I dont use the ARC but 1160.6 has totally messed up sound going wirelessly to my Samsung K650 soundbar and Samsung R1 rear speakers. The sound to the rear speakers is so quiet that you cant hear them even when turned up to the maximum adjust ment and also I now lose Wifi connection to the sound bar and rears and the Tv reverts to its own speaker. Please fix this as soon as you can Samsung.
Lee
20-01-2017 09:06 AM
Hi there,
Problem solved by unplugging the both tv and receiver for a while. I forgot to do this simple troubleshoot.
20-01-2017 05:22 PM