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Original topic:

1160.6 firmware update ruined ARC

(Topic created on: 19/01/17 13:05)
serhan
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Lastnight my KS9000 tv updated itself automaticly to the laster firmware 1160.6 

Since then I'm not getting any sound from ARC.

My receiver is Pioneer XSV-831.

Called their customer service, they are clueless and they can't downgrade my firmware.

Anybody knows how to solve this problem?

Thanks.

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4 REPLIES 4
AntS
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Hello Serhan. :smileyhappy:

 

Can you clarify if it was Samsung's customer service you called? If so, what troubleshooting did they suggest?

 

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leelazer
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Hi 

 

I dont use the ARC but 1160.6 has totally messed up sound going wirelessly to my Samsung K650 soundbar and Samsung R1 rear speakers. The sound to the rear speakers is so quiet that you cant hear them even when turned up to the maximum adjust ment and also I now lose Wifi connection to the sound bar and rears and the Tv reverts to its own speaker. Please fix this as soon as you can Samsung.

 

Lee

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serhan
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Hi there,

Problem solved by unplugging the both tv and receiver for a while. I forgot to do this simple troubleshoot. 

AntS
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IT Crowd.JPG 

 

Glad to know you've sorted it, @serhan. :smileyhappy:

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