27-10-2020 09:10 AM
28-10-2020 10:20 AM
I am sorry to hear about what happened to you 😔. Thank you for warning users that such an unpleasant situation could happen with OneDrive. I hope no one else will experience this extremely disagreeable situation and lose their precious photos.
27-01-2021 10:33 PM
Shouldn't Samsung/Microsoft warn of this happening??? I migrated from Gallery Cloud to OneDrive and within hours of making the switch over 15000+ of my photos were totally gone. I did not remove them myself, they just completely disappeared. What is going on?
29-01-2021 09:46 AM
same thing happened to me which is totally frustrating and annoying.. and the photos cant be restored it seems, samsung really needs to fix this horrible feature or more like a horribe catastrophe
16-02-2021 01:34 PM
This also happened to me. Samsung told me the photos are irretrievable by them - I thought they had to keep backups for 30 days?!
No response from Onedrive yet, but I anticipate having lost all of the photos I have of me with my niece.
24-03-2021 12:10 PM
I just realized the exact same thing, I was so sure that the pictures were saved locally on my phone anyways, so I went ahead and removed them from OneDrive. If there will ever be a solution, I would love to hear it.
24-03-2021 02:44 PM
You haven't by any chance gotten a reply yet?
25-03-2021 04:55 AM
The same thing happened to me this week. I am devastated.
27-03-2021 04:33 PM
I've just read through all of the replies and it's kind of heartbreaking to see I'm not the only one this happened to, a lot of my memories are preserved through photos and I'm sure the same goes for other people.
It's something that should never happened in the first place, Samsung and Microsoft need to A: be completely transparent and make clear what will happen when you delete the photos in OneDrive, and B: need to never automatically upload your photos or link your gallery and OneDrive without you actually manually consenting to it.
Unfortunately I doubt that any changes will be implemented, which is awful as more people will likely fall victim to the same mistake and end up permanently erasing years of memories.
@MartynaK, @NicolasPenon
26-04-2021 03:54 PM
Same happened here. Is Samsung going to offer a solution? They should have a backup or something of the information they had before we did the change to onedrive. Could somebody from Samsung please provide a solution? I also appreciated the huge amount of pictures I lost. Thanks!