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Game mode keeps switching

(Onderwerp aangemaakt op: 22-11-2025 11:03 AM)
3048 Weergaven
LL-939
Student

op ‎22-11-2025 11:03 AM

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I have a huge complaint about the Samsung 55" QD-OLED S95F 4K (2025).

I only use my PS5 on this TV, so I always have the "game mode" setting enabled. I only use the "custom 1" and sometimes "custom 2" settings under the "game genre" setting.

I've personally tuned these to perfectly match my preferences for competitive use and relaxed use/watching videos and movies.

My complaint is that the TV frequently switches the "game genre" out of the blue. Sometimes to "standard", sometimes to "RPG", sometimes to "sports", and so on. This happens every day out of nowhere. This is incredibly annoying, and there's currently no way to turn it off.

I've made sure that the game mode is set to "on" and not "auto". Also i made sure to turn off any and all AI options, including the "ai mode settings" 

I see a LOT of other people complaining about this exact problem online (i will link a few). An update urgently needs to be released to fix this. I'm currently seriously considering returning my TV for an other brand because I'm getting fed up with constantly having to change my settings every few hours. 


3 Antwoorden
Ajay-A
Community Manager

op ‎24-11-2025 04:46 PM

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Hallo @LL-939,

Thank you for your message about this, we appreciate it. 

We can then remotely assist you through our "Remote Assistance" service. When you schedule a Remote Assistance session, my colleague can review the settings and make any necessary adjustments. For more information, see: https://www.samsung.com/nl/support/remoteservice/

Feel free to let us know if the service solved the issue for you.

With kind regards,

Ajay

Community Manager
LL-939
Student

op ‎09-01-2026 03:16 AM

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In antwoord op Ajay-A
Yes i would love a samsung employe to connect to my tv and fix the problem remotely. How do i plan this in?
Ajay-A
Community Manager

op ‎13-01-2026 09:27 AM

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In antwoord op LL-939

Hallo @LL-939,

By clicking on the link from my last message you follow the steps to install the Smart Tutor-app. Afterwards you can call us on the following number; 088 909 0111. My collegue will make an appointment for you. An other collegue will call you back.

Feel free to let us know if it worked.

With kind regards,

Ajay

Community Manager