I used to rave about Samsung to anyone in my circle 🔵 to and I'll still do that, If you had a problem with the customer service that's doesn't mean IPhone will ever catch Samsung. Is easy to judge, better try again and people on the customer service are humans like us if you speak badly to them, how would they feel like? I'm just a customer to and I had only a big problem to and then they and I fixed it, we are humans ,mistakes can be done so I suggest you don't regret later for switching to iPhone aka icloud.