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Will not run Software Update via USB-C Ethernet

(Topic created on: 10-03-2021 03:48 PM)
5832 Views
Eevie
Student
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Hello,

I have a few Samsung Galaxy A7 10.4s running the latest version of Android 10.  I am using a USB-C PoE adapter to power the devices and give them internet connectivity.  While this works, it does *not* allow software updates unless connected to wi-fi.  

I believe this to be a security setting somewhere, but I cannot find it.  Can anyone assist me?  I need to be able to run software updates over a wired connection, as these will not be on wi-fi for security reasons and ease of use.

Thank you

6 REPLIES 6
Ksmy89
Troubleshooter
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Assuming you don't have access to a windows PC?
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Eevie
Student
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Not for this project use. I do have access to a Windows PC of course, but we are using the tablets. The project is for employee timeclocks, and it requires an android or apple tablet.

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Ksmy89
Troubleshooter
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You can update devices via Smartswitch programme on a Windows PC using a USB cable, if you are able to update them that way.
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antikythera
Black Belt 
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maybe it's a knox profile function you can alter from the Knox management utility, it's not a management utility I've tried personally but it's meant for managing tablet security across multiple devices
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soundmaking
First Poster
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hi eevie

 

what device are you using for powering A7 and providing power at the same time?

 

i want to do the same, with zero success so far

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LiorC
First Poster
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Did you find a solution? Anyone?

I am facing the same problem, i got Samsung Galaxy Tab A7 connected with usb-c ethernet adapter and it loads up an error while trying to do a software update...

Google play updates / surfing with browsers / Samsung store / everything works fine, only software updates not working...

Thanks,

Lior.