What on earth is Knox Deployment??

[angeljs]

I bought a Samsung S8+ a couple of years ago. I recently reset it to give to my son. However, when I select the language, the next screen shows something called Knox Deployment with a bunch of connection options and no way to bypass it. How can I continue to set up the tablet? 

[keith30]

You need to have Knox installed or phone won't work properly. Knox is the security feature on all Samsung devices.

[angeljs]

It's a tablet, and I've never seen or heard of this. I just want to set up the tablet but can't bypass this screen.

[keith30]

You can't bye pass it as it's part of the security features and settings.

[angeljs]

Okay. Any idea why this has just happened after using it for so long? I don't even understand what it is.

[smiley]

'A bunch of connection options'.

Can you clarify ? Can you connect with one of these options to complete the installation ?

[smiley]

A quick google AI answer suggests it is an enterprise installation meaning the device may have been a corporate or bulk device. Where did you get it from... was it purchased new from Samsung as a personal purchase... or perhaps it was a corporate issued tablet that may have had some generic licences installed ?

Or perhaps it was a refurb unit purchased from Ebay or a reseller ?

[arianwen27]

Usually that would mean the device was used by a company and can only be used with the company. After a reset it has to be setup with the company again.

If you bought it brand new yourself, reset it and it was fine, then waited a few years, reset it again and now it's happening, that's strange.

I have a feeling whoever sold it to you originally had it part of a company deployment

[angeljs]

It was purchased brand new from the Samsung website and worked without this issue for two years.

[angeljs]

It was straight from the Samsung website. I've been chatting to support but they aren't hopeful. 😕