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Update T500XXU2ATK3 on Galaxy Tab A7 10.4 (2020) SM-T500 breaks touch screen inputs intermittently

(Topic created on: 11-12-2020 01:10 AM)
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RobP3
Journeyman
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The latest update T500XXU2ATK3 (EUX) on the Tab A7 SM-T500 renders the tablet unusable since it makes the touch screen stop recognizing inputs intermittenty for a few seconds every time.

 

This issue appears after updating via OTA from T500XXU2ATJ6 (a 300mb update), doesn't get fixed after a factory reset, but also happens on a brand new install of the whole T500XXU2ATK3 firmware right from the first screen after boot where I have to choose a language.

 

After reinstalling T500XXU2ATJ6 the tablet works perfectly, so it's not a hardware issue.

10 REPLIES 10
Allanadja
First Poster
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I had the same error and installed the March update already improved, although when using the camera it continues to present the error. I have not used the tablet much but I am sure the error was not completely corrected.

Update: can't go back to version T500XXU2ATJ6

Excuse my english 

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