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TabPro S Pen - EJ-PW700CBEGWW

(Topic created on: 11-01-2020 12:38 PM)
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CrazeUK1
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Hi Guys.

I bought a TabPro S tablet for my daughter to use as a graphics tablet.  Along with it, I purchased the EJ-PW700CBEGWW pen.

 

Unfortunately, the rubber nib has worn out exposing a metal pin.

I have contacted Samsung online, customer services (telephone) and been to the experience stores, however, no one has a clue about the pen and how to get replacement nibs.

 

As it happens the pen looks very similar to the Wacom Cintiq Pro 13HD pen - not sure if those nibs will work.

 

Does anyone know where i can buy a replacement?

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4 REPLIES 4
ChrisM
SuperStar
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Hi @CrazeUK1 

 

Have you checked with our trusted third party retailers? www.espares.co.uk > www.partmaster.co.uk > www.samsung-sparesby4oh.co.uk

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CrazeUK1
First Poster
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Hi thanks for your response.

 

I've checked on their online shops, they don't have the nibs.

 

I don't believe the pen is that old that it wouldn't be supported by Samsung.

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ChrisM
SuperStar
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Have you spoken to our Online Shop Team? They'll be best placed to answer your questions. You can email the team at support@samsunguk.zendesk.com or call them on 0330 726 7467. 

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CrazeUK1
First Poster
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Hi.
Thanks for the response.
I have, on numerous occasions. They keep sending me in circles to the stores. Stores send me back.

Quite frustrating really.
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