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Tab s8 ultra pre order keyboard book cover delay

(Topic created on: 02-04-2022 03:47 PM)
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T_B3
Apprentice
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I pre-ordered the tab s8 ultra + free keyboard book cover and I have received the tablet on 8th March. On the same day, I went to the samsung promotions website to claim the keyboard book cover and it got approved. It's been 25 days but I still haven't gotten an email about it being sent or any update. I'm wondering if there is a delay because I'm worried I won't receive it at all.

Update: The keyboard cover has arrived

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T_B3
Apprentice
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It's finally arriving everyone

Screenshot_20220504-173446_Email.jpg

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22 REPLIES 22
Beth_S
Pathfinder
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Hey @T_B3!

Hope you're well.

Don't worry, you should receive your keyboard book cover within 45 days of having your claim validated.

T_B3
Apprentice
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Oh, okay. I couldn't find the validation email after so long, thank you for telling me.

arff
Student
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Same here, I don't want to use the tablet until the keyboard cover arrives
BKC_
Journeyman
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The proof will be in the pudding...why it wasn't shipped with the premium tablet is beyond me. I currently have a £1200 dead slab as its useless to me without the keyboard. Thanks Samsung for your logistics nightmare with no apologies for you mess up.
BKC_
Journeyman
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Same boat...tablet is still in its box a month later. Still no keyboard...still useless to me

Obsydian
Samsung Members Star ★
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Same here I have left it an a neoprene sleeve, unused
Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet],  Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]
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Dorrris
Explorer
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I'm using mine but I agree with all the above, I can't believe it takes this long to send out the free extra that should protect the investment. I ordered mine 2 days behind you on the 10th and still no sign of it, getting pretty frustrated as for me this is meant to be a portable solution but I dare not take it out and about without a case and I'm certainly not paying for something I should be receiving for free. Coming up to 28 days based on 45 I'm only just past the half way mark, could be another 3 weeks. WtAF
Nosbig39
Journeyman
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I'm the same but expect nothing less from this shambolic outfit after the preorder shipping debacle!! 

Chinjan Patel
First Poster
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At least you received tablet. I ordered on 8th March and still not received tablet. Keyboard cover story is different😂