Never say never, but I’ve close to never had such a devastating user experience at the third step of setting up this Samsung Galaxy Tab A9. It turned out to be my user mistake, due to a similarly bad user experience at step 1.
So this is how it goes:
- step 1: we’re faced with an animated language selection screen, or at least we believe it’s the language selection screen. Frustrated having to wait for our language for quite a while, while it’s spinning through all the languages of the world, we tap on the display and somehow magically proceed to the actual language selection screen (step 2).
- step 2: we select our language and proceed
- step 3: asking for a QR code and we’re not sure whether we are completely stupid now, or whether they are.
The “mistake” has been made at step 1. That’s not a language selection screen, but just some animation. We can tap any “start” button in any language to proceed to the step 2 language selection screen.
However, when we tap like 5 times, this seems to be a special feature for mass configuration devices, it also shows a gray info “tap N more times to enter QR code”, but we don’t notice or understand that.
If we tap on any blue “start” button of any language, we go through the normal setup. But this trap is a really nasty one. It should be awarded the anti UX award of the decade.
Hope this explanation helps others who have stepped into this trap and don’t believe whether it’s real.
