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Tab s8 ultra delivery postponed

(Topic created on: 01-03-2022 12:46 PM)
1043 Views
ChrisStacey
Apprentice

‎01-03-2022 11:59 AM - last edited ‎01-03-2022 12:01 PM

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Hello, 

I ordered my tab s8 ultra on the 13th, paid To be delivered on the 25th before 10.30am. Had two different texts first saying it'll now be delivered 13th March then another saying be the 14th March. My order status hasn't changed to anything other than ordered. I did a live chat and they said it's in the warehouse being prepared. Which appears nonsense. This is the first time I have had any issues ordering from Samsung. Who do I ring ?? This is terrible service. Thanks. 

11 REPLIES 11
Beth_S
Pathfinder

‎01-03-2022 12:46 PM

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Sorry to hear this @ChrisStacey!

You'll need to call the Online Shop team on 0330 726 7467.

They're available Monday to Sunday 8am while 10pm.

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ChrisStacey
Apprentice

‎01-03-2022 01:52 PM

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In response to Beth_S
Thank you
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Obsydian
Samsung Members Star ★

‎01-03-2022 04:01 PM

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They should not take money until it ships
Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet],  Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]
PeteT72
Journeyman

‎02-03-2022 02:25 PM - last edited ‎02-03-2022 02:28 PM

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I feel your pain.  I ordered mine on 10th January and bei ng told I "should" get it around 18th March but wait for text updates.

The other annoying bit is that we cant orer the "free" keyboard until you have the actual tablets individual ID which means another month wait after getting a work useable table.

Why do they keep doing this ? it weas the same when I ordered my Tab s7+ but stupidly thought it wouldnt happen again.  

Hope you get your new tablet soon and post how you find it !!

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SyH
Apprentice

‎02-03-2022 03:51 PM

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In response to PeteT72

How did you managed to order the tablet on "10th of January" ..!!
when the Samsung Unpacked 2022 event was on 9th of February ..!! 🤔🙄

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N1NJATH3ORY
Voyager

‎03-03-2022 05:19 PM - last edited ‎03-03-2022 05:19 PM

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In response to SyH
I'm pretty sure he meant 10th February I'm so lucky I ordered mine on 9th unpacked day around 17:00 ish it kept failing 3 times it failed I had given up but it went through I got a email few mins later I had mine delivered 21st February then I couldn't find a case I pre ordered cases twice they kept refunding me as stock wouldn't show up then I mange to find one from Samsung direct only last night I broke my Tab S8 ULTRA 5G seal it's a beast of a tablet
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SyH
Apprentice

‎03-03-2022 05:52 PM

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In response to N1NJATH3ORY
lucky man .. enjoy it mate ..
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TonyRickm
First Poster

‎04-03-2022 04:53 PM

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My order has also been delayed. It's pretty disgusting that member pre-orders aren't being fulfilled when I could order right now from a digital shop or my network provider and it would arrive in 48 hours. Terrible service Samsung.
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ChrisStacey
Apprentice

‎04-03-2022 05:41 PM

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It's soooo frustrating. I rung up and still no idea on delivery. X
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