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Stuttering audio - Tab A9

(Topic created on: a month ago)
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User_56788
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Hi,looking for help, I am encountering issues with my Samsung galaxy  tab a9 tablet when connected to Anker Soundcore q30 Bluetooth headphones. The headphones connect fine with the tablet and are showing connected with the Soundcore app. Worth noting these headphones work perfectly with my phone (A71) and connect to other devices, no issue. It's when I play audio, the audio stutters.. like it misses 1-2 seconds. I have reached out to Samsung support previously and went through trouble shooting steps. Including: soft reset, delete Bluetooth cache, reset headphones, disconnected headphones entirely (and reset headphones), aswell as factory reset. Separately, I have contacted Anker, but that was useless. Seeking advice on this forum. 

My takeaway is these headphones are not compatible with this device... but that seems odd. The A9 supports Bluetooth 5.0+, these headphones are Bluetooth 5.0..

Hopefully the attached video works

Any advice is appreciated, thanks

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