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Original topic:

Screen burn / dead pixel?

(Topic created on: 21-08-2021 12:55 AM)
ChloeO
Explorer
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Tablets
Hey, I bought my s7 tablet earlier this year and I've just noticed this small white bit on my screen. I haven't knocked it nor is the screen smashed or cracked. Does anyone have any suggestions on how to fix it or is it one to be sent in for repair? I used an app for fixing pixels but it didn't change anything.

Thanks in advance. 
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4 REPLIES 4
ChloeO
Explorer
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Tablets
I've tried to dark the photos to make it clearer for you to see. 20210820_174232_57501.jpg20210820_174249_57503.jpg
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Mitzzz999
Hotshot
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Tablets
Your tablet will have a 24 months warranty, I would back it up and arrange a repair. Hopefully it will be a fault repair and not something like any type of water damage etc etc. Only the engineers will know.
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ChloeO
Explorer
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Tablets
Thankfully it won't be a water issue as its never been near water. I was hoping there was something I could do at home to fix it but looks like I'll have to send it in! Any idea how long they normally take? Thanks for your reply.
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AndrewL
Moderator
Moderator
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Tablets

@ChloeO: Our courier collection service usually take around 7-10 days for the device to be inspected, repaired and returned to you. If you reach out to our Help Desk via the link below, then an advisor will be on hand to make the necessary arrangements for you.

https://www.samsung.com/uk/support/contact/

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