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Samsung Tab S9+ External Display doesn't work (#galaxy tab s9+)

(Topic created on: 01-05-2024 07:58 PM)
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crj1017
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Hi 

When I try to connect a external monitor to my Samsung Tab S9+ (#galaxy tab s9+) in the displaya message appears on the display stating that the connector cannot be charged due to humidity when it has not been exposed to any humidity.

I put an example: 

crj1017_1-1714589608983.png

Do you know how this can be fixed or anyone has the same problem?

I tested in a Galaxy Tab S8 Ultra and this External Monitor work only when I connect by USB-C without any issue and work in the Galaxy S22 Ultra in the same way without any issue.

Thanks

 

 

 

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6 REPLIES 6
Robin999
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It also says check for dust or debris. Have you done that?
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crj1017
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Yes Robin I did and did the test in other devices like Tab S8 Ultra and S22 Ultra and work without any issue. Thanks for your answer

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Robin999
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Have you tried another cable?
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crj1017
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Yes I did with another cable but with the same result

 

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Robin999
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...does the same message appear when plugging the tablet into a charger or a pc/laptop?
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crj1017
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No, only with the external display 

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