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Samsung tab s8 +, face recognition setup problem.

(Topic created on: 08-06-2022 01:08 PM)
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Rachann
Apprentice
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As the subject indicates, I am having a problem with setting up face recognition on my new tab s8+ (SM-X800) .  After entering my pin I am on the Face Recognition/ continue page.  I rotate the device as per instructions, click on continue.  This opens a page with a round 'window' and a percentage indicator.  A vertical bar start scanning across the round window, gets part of the way, stops and the device resets.

I hope that is clear and understandable.

Thank you in anticipation.  

1 Solution


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Solution
Rachann
Apprentice
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Looks like we have good news


Today there was an software update and the facial recognition is working properly.

If you were or having problems recording your face in facial recognition check for an software update.😊

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8 REPLIES 8
Members_CfpMq2m
Student
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Same problem, had to get a replacement tablet....just going through setup now and it has done the same thing. I think it's a software issue

Rachann
Apprentice
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Not good for a premium product🤐

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Davesimm
First Poster
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Same problem also went through numerous steps with there support but did not work so returned for exchange just started set up on new device and the same issue again.
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GrumpyD
First Poster
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I encountered the same issue. The tablet crashed and rebooted every time I try to set up facial recognition. This is after applying the most recent software update, which brings the security patch to May 2022.

upon opening the app, the facial recognition circle briefly stuck at 1%, with the animation frozen, without showing any part of my face, and then crash.

I think this is a software issue, as I checked the camera app and the images shown in the app, both front and back views, are sharp and clear. 

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Solution
Rachann
Apprentice
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Looks like we have good news


Today there was an software update and the facial recognition is working properly.

If you were or having problems recording your face in facial recognition check for an software update.😊

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Fred-san
First Poster
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Today brand new out of the box Tab S8 Ultra, wifi model with 512GB storage. Applied all patches. Try to setup face ID, it stops at 0% and 10 seconds later black screen. Cannot switch it on again, reset or shutdown also not working. Calling Samsung support, their answer: make an appointment online for replacement / repair. Needless to say, I am very disappointed! ☹️

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myusrn
First Poster
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I have a brand new tab s8+ (SM-X800) and im able to configure biometrics | face recognition | face data but i'm unable to switch the "face unlock [ / enable ]" switch from off to on as it s greyed out / disabled. Just spent time with samsung support person who had me use about tablet | reset | reset all settings to see if that addressed it and it made no difference.

The finger print setup's "fingerprint unlock [ / enable ]" switch works fine. The camera works fine for setting up face recognition and other apps that use it.

Any thoughts on what else could be causing this and how to resolve it?

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myusrn
First Poster
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. . . my situation was resolved by removing intune work profile as discussed in Solved: Galaxy S22 Ultra Face Unlock Greyed out and not wo... - Samsung Community - 2376057

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