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Original topic:

Samsung screenshot glitch

(Topic created on: 12-10-2023 07:52 PM)
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Sawakaze
Apprentice
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image



I keep taking screenshot and they keep turning out like this. It does work after about 5 tries but now my camera rolls filled with black and white images.
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6 REPLIES 6
AndrewL
Moderator
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@Sawakaze: Please can you confirm the model number and current Android version of your tablet? These details can be found in Settings > About tablet. Also, is the issue persistent, or is it only occurring when you attempt to take a screenshot in a certain app? 

In the meantime, please try restarting your tablet, as this will refresh the device and resolve any software issues that might be a contributing factor. 

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Sawakaze
Apprentice
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its on every app and I've restarted by tablet lots. I'll check for my details now
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Sawakaze
Apprentice
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I messaged you.
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AndrewL
Moderator
Moderator
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@Sawakaze: For visibility purposes, please continue to reply on this thread, so other moderators and Community members can get involved. Just to note, you have confirmed your serial number and Android version in your private message, rather than the model number. Please confirm the model number, as this will help in the troubleshooting process.

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Sawakaze
Apprentice
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ohh alright sorry.
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Sawakaze
Apprentice
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Android-13Screenshot_20231012_202620_Settings.jpg
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